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Will was super helpful today. My problem was solved quickly.
Thank you for your support and service - Mason was very helpful!
This review is for Redo's customer service. Not the app itself. But I had a great experience with their customer service team. Will is the agent I worked with and he helped me resolve a pretty big issue quickly and we very responsive. 5 Stars for their CS team!
Amazing, how many things Redo can take on for you while saving you tons in the process. Great reps and engineers always available to assist. Thank you!
Aggressive AI Chatbot refuses to answer my questions. Don't use this app.
Thank you for taking the time to leave this review, feedback like yours is exactly how we improve. We're sorry to hear about your experience with our AI chatbot. This isn't the experience we want for anyone, and your review prompted us to make meaningful changes to how our chatbot handles conversations so you and others don't run into the same issue going forward. Thanks!
Great experience with the Redo support team, especially Skyler.
We encountered a technical issue that was affecting our Shopify theme customizer. Skyler took the time to properly investigate, worked closely with us to understand the problem, and implemented a fix that resolved it completely.
We really appreciated the clear communication and commitment to finding a solution. Excellent support and very professional throughout.
Times they are a changing. My store has been around for over 80 years and I’m trying to take advantage of everything new I can. I have had redo now for awhile. It works as promoted and the team there, especially Dallin, have worked with me to tackle any challenges or changes I’ve needed done. Highly recommend.
I had an issue with fake account purchasing labels only to do chargebacks (scams), I was pretty stressed out on how to fix this issue as I was getting 20 at a time. I messaged Redo's customer service and Will spent a few hours working with me to not only fix the issue on my shop, but to get me a refund for the charge back fees. Every time I've had an issue, Redo's customer service has been great. Love working with this app and the support they give when something goes wrong.
Really solid experience with Redo so far. Been using them for over a year. We've seen a boost in conversion rate + have saved time with returns + saved $ on ship costs.
4 star as they are the top of the return game. You will not find any other returns platform as robust as REDO. But keeping 1 star off as their international returns doesn't work.
