Redo

*Be aware of their default setting!!!!! I had one large order and the buyer had the option to buy: Free Unlimited Return for $1.98 Valid in US. which was set by Redo....by default. I had to manually uncheck that option. Very annoying, so pay attention to this. And also read before installing this app, what UNLIMITED return means!!!

Below was my initial review:

It is the easiest app to use specifically for what we needed and the good part is that we have to contact support and we have received the reply instantly and also onto my surprise the AI bot is a real responsive and it is also very helpful but of course I needed a bit more help and a person and the chat and in less than 2 minutes everything was sorted so I definitely recommend this app.

We have had a great experience using Redo. We are a Shopify Plus store and use Redo for Shipping, Returns and Marketing. They have been very responsive with support and adding new integrations as needs arise.

Mason from the Redo support team was incredibly helpful when we were migrating our email list from Klaviyo. He jumped into the chat fast and got everything sorted quickly. The app itself has been great for our Shopify store — handles returns, email marketing, and more all in one place. Highly recommend!

The Redo team is awesome. They are so helpful with any and all questions. Their team, especially Jarrod, really came alongside me to get our instance created quickly and with excellence. Their support is so responsive and helpful. Appreciate interacting with humans. Highly recommend Redo for returns and CS.

Cade was so helpful taking care of a label issue we had. The problem was resolved quickly. Thank you!

I've had a great experience with Redo, their customer service is quick and resolves our issues promptly. Peter was able to help me out with an urgent matter and get it resolved on time!

We're a small business still learning the Redo system, but Peter with customer service was helpful today with troubleshooting an issue we were having. Thanks Peter!

Very impressed with the app and customer service they give! They were able to adjust settings for me efficiently and pleasantly!

We have experienced a few challenges along the way, but Bekim and Cade have consistently stepped up to help resolve them.

Bekim has dedicated a great deal of time to making the changes we've requested and ensuring that issues are corrected. What stands out most is that when your team recognizes an issue is on your side, you take ownership of it and work to make it right. Rather than passing responsibility, you address the problem directly. That level of accountability is something that is becoming increasingly rare in business today, and it aligns with the values we strive to uphold in our own company.

We appreciate the partnership we are building with REDO and look forward to many successful years of working together.

Thank you for your continued support.

Redo’s vendor support team has been very supportive, responsive, and effective. Nick, in particular, has been extremely helpful and always quick to assist whenever we have questions or issues.
We really appreciate the great support!

The Coutr team.