Redo

We love using Redo! It is very user friendly and the team has been amazing helping us get everything set up. I have chatted with customer service several times with questions and Natalie is AMAZING and so helpful! I definitely recommend Redo for small businesses, it has made our lives so much easier.

The app is very user friendly and customer service has a great response time. Shout out to Max, who is very patient and does a nice job of walking you through the setup process and answering any and all questions along the way.

Natalie is always a great help when I message her. She is quick to reply and find solutions for the questions we have. I appreciate her and the help she gives to our company.

Great platform to work with, been awesome! And Natalie has been great with customer service!

Love them so much! Very easy, onboarding was quick. Just say enough wonderful things about re:do. Thanks to Max for getting us all set up!

I remember saying, "this seems too good to be true" on my demo call.. but after using it I can honestly say I still feel the same. I can't believe all my return costs are still covered by this app + receiving more return for store credit has helped our business have the extra capital it needed for product. A must for any Shopify company!

We have been so thrilled with re:do! There have been some learning curves/tech glitches but support is always on it so quickly. Processing returns is SO much quicker, saving me time and money. My customers are also happier because they have access to great postage rates, much better than sending them to the P.O.! Highly recommend!!

This app is AMAZING! Easily one of the most useful and seamless apps you can add to your shop. You absolutely need to have this app in your shop if you're a small business owner because it's just soo helpful! I'm so happy that I decided to give it a try! Top Benefits - streamlines returns, exchanges, etc with a very simple intuitive portal that customers can access via link that you can put anywhere you choose on your site. - no complicated installation. very straightforward - you can offer store credit and upsell by providing customers money or a percentage off if they choose store credit which is so amazing because that means more revenue
- it auto-syncs with your stores policies
- you don't need to worry about shipping labels or anything like that, the app generates everything with the customer directly - you can pre-approve returns and ask customers to upload an image of the product
- you can collect customer feedback about the item their returning
- the opt-in cost for customers is nominal -- $1 - $2
- even when customers don't opt in before purchasing, the portal still handles everything - most, importantly this is FREEEEEEEEEE to the store. No monthly costs, nothing!!! Oh and the customer support is super helpful and timely!

The highlight of this app is seamless returns/exchanges - customers can complete returns/exchanges in a few quick steps. Everything is automated. The only drawback is that if customers want a different product in exchange (rather than different size or color of the same product), you will need to manually sort that out as the app does not allow selection of a different product for exchange. Customers still have the option to choose to return for store credit and apply it to reorder a different item, however. Thank you for creating this app! Much needed!

The customer service getting this app set up was AMAZING! I cannot wait to start using this program!