Redo

Our store transferred from Loops to Redo and we have been very happy with the customer support and the returns portal functionality itself. The redo team takes on the engineering work for reformatting the checkout button to our liking. We are super grateful for everything the redo team has done for us. They helped a lot with troubleshooting complicated market pricing issues when shopify made their recent markets updates and were able to rectify our issues rather quickly.

Customers also mention the return and exchange process is superior to Loops, and the recurring cost was removed due to redo's pricing structure. Thanks Redo!

REDO is a game-changer for our business. They have multiple tools/products that help our bottom line grow. Their Recover product is a game-changer. Don't forget to ask them to get that set up for you. ZERO upfront cost/risk.

JY was very quick and helpful! I appreciate this timeliness as I needed my issue resolved quickly.

redo is one of the best softwares we work with simply because the team is amazing.

The support team is very responsive and has been extremely helpful during our transition.

Redo has been a huge help for our business, but what really stood out was their customer service team. Their support department genuinely saved us when we needed help last minute. They took the time to jump on a call, screen share, and walk us through everything instead of just sending a generic response or leaving us to figure it out on our own.

That level of support is rare, especially when you’re dealing with something time-sensitive on a live Shopify store. The team was patient, knowledgeable, and incredibly helpful. We’re really grateful for the way they showed up for us when it mattered. Highly recommend Redo, not just for the app itself, but for the people behind it.

The REDO team has been fantastic to work with. They truly took the time to understand our business, needs, and goals, and helped us find the right solutions. They are always responsive whenever we have questions and have provided excellent support throughout the entire process.

Overall, REDO is a great company to work with, and we would highly recommend them to anyone looking for this type of service.

Keppner was so helpful and efficient! Thank you so much for your great customer service!!

Located the issue quickly. The issue was resolved even faster.

I had a few issues starting up with Redo. I spoke to Mitch and Carson at first and they were really nice but I wish I had more frequent follow up communication. Ultimately, I was left with issues not being resolved. BUT, KONNOR came to the rescue! Konnor really turned my experience around and was able to fix all of my problems and technical issues quickly. I really appreciated that he would follow up with me via email on every step so that I knew that progress was being made. Had it not been for Konnor, I'm not sure we would still be a Redo customer. But, now we are a Redo customer for life! Thank you Konnor.