Redo

We’ve had a great experience using Redo so far. The platform goes beyond basic returns and really helps streamline the entire post-purchase experience—from returns and exchanges to customer communication and tracking.

One of the biggest wins for us has been how easy it is to encourage exchanges and store credit instead of refunds, which has had a noticeable impact on retaining revenue. The interface is clean, and setup was straightforward, especially with the help of their support team.

Speaking of support, that’s probably where Redo stands out the most. Their team is responsive, proactive, and genuinely helpful whenever we’ve had questions or needed adjustments.

Overall, Redo is a strong all-in-one solution for brands looking to improve customer experience while optimizing returns and post-purchase operations.

We have had a great experience working with Redo support! The agents are professional, responsive, and extremely helpful throughout the process. They took the time to answer our questions, provide clear guidance, and ensure everything was handled smoothly. We truly appreciate the excellent customer service and support. Thank you!!

We've been using Redo since June 2024, and it's been a game-changer for our returns process. The entire team is incredibly responsive and helpful - anytime we flag an issue or have a question, they jump on it quickly and actually get it resolved. The portal has made returns way more efficient for our CX team and easier for our customers to navigate. Highly recommend working with them!

★☆☆☆☆

We switched to Redo from ReturnLogic and were told it would offer the same functionality with added enhancements. One week in, that has not been our experience.

We are unable to process claims correctly. Amounts are calculating incorrectly, taxes are wrong, and the issues are consistent enough that we cannot rely on the platform for day-to-day operations. For a warranty and returns management tool, accurate financial calculations are a baseline requirement — not an enhancement.

We were sold on the promise of a smoother, more capable platform. Right now it is creating more work than it is saving. We hope the team addresses these issues quickly, as the concept is good and we want it to work. We will update this review if things improve.

Redo has been a great help for us in streamlining the return/exchange process. Just recently added the disputes program as well.
When we have had questions support has been great and super easy to work with.

We use Redo for returns, shipping claim, and labels for the past few months and have so far been loving it! Their team across all areas has been extremely helpful, responsive, and quick to hop on calls or emails to help us trouble shoot. I love how customizable the process is so we are able to tailor it most to what our customers need the most

We have been using REDO since the beginning of the year and are so pleased with this platform. It has made the order/return portal so much more efficient than our previous platform. I cannot say enough about the responsiveness of the support team as they are quick to respond and help get any issues resolved. They are very supportive of our needs.

Mason was super helpful and very quick to respond and help us! Thanks, Mason!

We have been using this app for a few months now, and it works great. It simplifies the return/exchange process for me, and customer support has been helpful and responsive when I have questions.

Thank you Mason! We've been using ReDo for a few weeks now and are still testing how it works for us.. it's been amazing. We wanted to adjust some of the verbiage on the portal to prevent any confusion for our clients and Mason was able to assist and fix it for us veryyy quickly! We're extremely satisfied with the software and team so far.