Redo

We've been using redo for a little over 2 years. Love the user-friendly front and back end for both our team and our customers. Cade was amazing when I needed some assistance with an international return. Problem was solved and we're back to regular business :)

Redo has made returns and exchanges so much easier to manage. When I did have a question outside of the day to day norm, I was able to easily reach the support team and Cade helped me resolve my issue by not just fixing it, but also by showing me how to resolve it in the future. Great support!

They really have great support team! The responsiveness and the support they gave us was really great.

I edited my review after Greg from the REDO team went above and beyond to help us solve a huge and costly headache. I can't speak for everyone else in the two years we've worked with REDO, but Greg showed up as a partner this time.

Love working with the redo team! They're right in our slack and are always responsive and committed to a solution.

Redo has been great! They have been easy to work with and just a message away for any questions or support.

Hands down the best customer service we have ever received from any saas company. We use Redo for returns, order tracking, fulfillment and customer support and having everything in one place is amazing and everything works as expected. Changing all of our systems in the same moth, hiccups and issues were expected…but Redo was there immediately to help get through even the smallest issues. 10 out of 10 will use redo again. Sam McKendrick is the bomb!

We were struggling with Shipstation functionality (or lack of) and switched to Redo as our shipping platform. Their shipping platform and the automation capabilities reduced our manual workload dramatically and the Redo team even made several functionality improvements to meet our needs! I was/am super impressed with the Redo team's engagement and willingness to modify their software to the needs of our business. We're looking forward to using some of their other features in the near future and happy to have Redo as a solutions partner!

We couldn't be happier with Redo. As a startup footwear brand that launched just six months ago, we needed partners who understood that we were still learning the ropes with Shopify and e-commerce operations. After a disappointing experience with our previous returns provider, we were honestly a bit nervous about making another switch.

Redo completely exceeded our expectations from day one. They understood our limited Shopify experience and provided the extra attention we needed to get everything implemented flawlessly. No detail was too small, and they made sure we felt confident with both the returns/exchange portal and the customer service helpdesk before going live.

What really sets Redo apart is their responsiveness. Whenever we have a question or run into any issues, their team is always quick to reply and help us troubleshoot. For a small team like ours where every customer interaction matters, having that level of support is invaluable.

The platform itself handles our returns, exchanges, and CS inquiries seamlessly, which has freed us up to focus on growing our brand instead of getting bogged down in operations. If you're looking for a partner who will actually take the time to understand your business and support you properly...especially if you're newer to the e-commerce space, we can't recommend Redo highly enough.

We’ve had an excellent experience with Redo and use them for all of our shipping labels, returns, and warranties. Their platform has streamlined our post-purchase operations and made things much easier for both our team and our customers. We also do a lot of A/B testing, which has been incredibly valuable. Redo’s Conversion Cloud has been especially impactful, giving us the ability to test and optimize our post-purchase experience and continuously improve conversion and retention. Overall, Redo has become a trusted partner and one we genuinely love working with.