Redo

We just started about a month ago and so far, so good. What matters a LOT to me, as the customer support person, is that I have a POC with the apps we choose to work with, so that I can feel supported while I support our customers. Redo has been great with that and I really appreciate it. Additionally, not having to be the point person when a customer doesn't receive their order, or it's damaged, is huge!

Redo's services have been extremely helpful in helping us run our small company. We started using them as a return platform but they are expanding into inventory management and shipping, so we can't wait to see what comes next. Their customer service team is super friendly and always willing to help with any questions or changes that need to be made to our flow. Thanks Redo!

We’ve been using Redo for quite some time now. The integration has been seamless, the interface is user-friendly, and their support especially cade! has been exceptional. They’ve been instrumental in our success, and we eagerly anticipate our continued partnership with them!

Aside from Shopify, Redo is the most essential tool for our business. We signed up when all they offered was returns and since then, they have been rolling out new features almost daily. Their team is very responsive, friendly, and US-based which helps when you need something addressed ASAP. Free returns are a no-brainer!

Redo has been a game changer for returns and customer service. The system is easy to use, and allows me to provide a great experience for our customers. Cade was super helpful when I needed some extra information, and got me what I needed quickly. All in all it's a fabulous program.

We’ve been extremely impressed with Redo from day one. Their hands-on customer service and proactive guidance stand out in a way you don’t often see with app partners. Anytime we had a question or wanted to fine-tune our setup, their team jumped in immediately with thoughtful, expert support.

Performance-wise, the results speak for themselves. Within the first 30 days, the app had already paid for itself...and then some. Now, just over 60 days in, we’re seeing even stronger performance and clear value added to our customer experience and bottom line.

If you're looking for an app that truly partners with your brand, delivers measurable impact, and provides exceptional customer service, Redo is absolutely worth it.

Our experience has been absolutely PHENOMENAL. The overall customer service their team has provided during setup and installation has been over the top. the portal is super user friendly. We also onboarded the OMS and it has changed our shipping lives! We are SO MUCH HAPPIER!

New customer, but really excited to get set up! Had a few questions to get started, and with Anderson's support we were able to figure it out quickly and easily.

Updated 12/12/25 - Very impressed with the portal walkthrough with Samuel. He was able to clearly explain a lot of the process and also quickly help me fix some things that I wasn't even aware of. 10/10

We have been with Redo for a few months now and we are super happy we have made the switch. The return process for our customers is easy and efficient. Everything has been smooth so far and any hiccups that we have encountered has been addressed by Redo support immediately!

Super easy to navigate — The interface is intuitive and clean, What really stands out is how helpful the support staff is — friendly, quick to respond, and walked me through any processes needed. Overall, a smooth and stress-free experience for both customers and claims processing. I’d absolutely recommend this app to anyone who needs hassle-free returns or exchanges — it’s a definite time-saver.