Redo

Since adding Redo, our exchange and return process has changed to be an easy, straightforward process, not just for us, but more importantly for our customers. We also have the chat and how it assists and replies to customer questions is detailed and professional. We have tried other apps that are similar and they really do not compare. Just add it, you will be grateful you did.

We've been working with REDO for some 2 years, and being a Cycling Apparel ON Line Retailer it enables customers to return items that do not fit easily for an exchange, refund, or Store Credit. It also encourages Buyers to order 2 sizes of an item to try on, and then return what does not fit as we encourage cyclists who are borderline in sizing to order both sizes to make sure of the fit.
Also REDO makes processing Returns very easy.

Redo has been amazing. Implementing REDO along with an AI chat assistant on out website drastically reduced our Customer Service inquiries so much that we were able redeploy resources towards our marketing budget! It has been a great experience over the past 2 years.

We cannot recommend Redo enough! Not only have they made our returns/exchange process so much easier for us and customers, but they are also helping us automate our e-commerce processes which is something we never thought could be done. We appreciate how hands on the team is and how they will customize anything that is needed. This simply doesn't exist with other platforms. Instead of a "no", the Redo team figures out a solution. Special shoutout to Hayden and Donminic who have been awesome through out this entire process!

The Redo team has been a pleasure to work with, and the platform has been great for us so far. Easy to use and the team's helped us every step of the way to configure things how we want. Still some areas of improvement, but they're always receptive to feedback and seem to genuinely care about our brand's success!

Love it works as intended. Some issues with buy 3 get 2 free sending refunds to customers for free items but I'm working with their team on this. Also sometimes the customer tries to exchange but not all sizes show as available for an exchange. However, the support is lightening fast and they are working on this now. They can even zoom call you to help you set it up. Great for the price (FREE) since the customer pays 99 cents and the portal handles the returns for you

Greg, Parker, and the entire REDO team have been incredible to work with! They’re always quick to resolve any issues and, when needed, seamlessly escalate to the right department to keep things moving. Communication is clear and responsive, and their support has consistently exceeded expectations.

We use REDO not only for returns but also for email marketing — and it’s been an absolute game changer. Highly recommend their team and platform!

App is exceptionally easy to use. The concept is also quite brilliant in terms of giving the software away for free and essentially making the customer cover the cost. The workflow has really streamlined our returns process and we are excited to look into the services they offer.
Onboarding and sales process was a little disorganized but the guys we worked with were still solid and answered all of our questions.

Great team to work with! We have implemented Returns, Warranty, Package Protection, Customer Support, and Order Management - everyone is helpful and excited to work with us. The few issues we've had have been resolved quickly.

Redo has been an excellent partner knowledgeable, responsive, and genuinely invested in our success. They’re quick to support us when issues come up and have been incredibly open to new integrations that improve our efficiencies. It’s clear they care deeply about both their clients and customers, and their ongoing innovation sets them apart!