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Love using this app - great support too
Redo has been a great experience! The onboarding was super helpful & quick. We even had some staffing changes and needed another walkthrough months later - which they were very helpful with.
Any issue I have had has been addressed immediately. I am so happy we use them on all our stores!
I was very interested in this App because it's unlike others out there. However, when I asked for setup assistance to make sure I was doing it right, they said "you don't want to offer returns or exchanges?" to which I said no, only store credit. Their reply was that their owner built a billion dollar business with a loose return policy and their goal is to offer an Amazon like experience, and they highly advise not having a "strict" policy. It was an instant turnoff and I deleted the app immediately. Trying to tell me how to run my business really pissed me off. This conversation was also all via email because I asked to jump on a zoom (twice before I got a reply) for setup assistance and they said they could do it right there in the chat. The employee I talked to and the owner both reached out to me and apologized profusely and have since made up for it. I have yet to start using the app but will do so shortly and update then.
Hey J Lynée Boutique, we're very sorry you had this experience. We will most definitely have a review internally so that this advice isn't given again. If there's anything we can do to apologize for this communication we'd be happy to do it! Sorry again.
Additionally, we are working on new systems for live zoom calls for support and would be happy to hop on a zoom call anytime today or in the future to help you out.
Absolutely love this app! Installed for a couple of my other stores not too long ago and it has been a game changer. Customer support is also amazing!
Thumbs up to Skyler. Very helpful.
So far so good with this app. Max made the setup process so quick and easy and Chris was very helpful in setting up the next steps for me. It's too soon to tell how it has affected my business but I'm only expecting positive growth.
I just downloaded the app today but I must say the onboarding experience was seamless. Max was able to walk me through the process and explain every step of what he was doing. I prefer this method over developers who just take over the installation process and don't explain what they're doing or why they're doing it. I look forward to implementing this app into my store and offering an even better customer experience.
