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The product is overall pretty decent, there are some technical/developement/integration things i wish were more available to end users, support has been responsive, their AI support isnt great but their human support it.
We've been with Redo for two years and it's been one of the easiest vendor relationships we have. The product does what it promises, but honestly the team is what keeps us around.
Quick shoutout to Mason — ran into an issue right before a sale launch today and he hopped on a call immediately. No ticket queue, no "we'll get back to you." Just fixed it. That kind of responsiveness is rare and genuinely makes a difference when you're under the gun.
Highly recommend if you're evaluating returns platforms.
Redo is great! Their customer service is super helpful and responsive - any time we have a question they are on it!
I've been really happy with Redo over the past 6 months! The dashboard is easy to use and the support team has been very helpful.
Redo is very collaborative and quick to jump in and help our team set up and customize our flows.
Redo is probably the most important app you need for your store. Couldn't be happier with Redo and their team. Very excited to see the future products they release.
These guys have fantastic customer service.
I appreciate Hayden's assistance. Very efficient and I like how our feedbacks are being heard which makes everything convenient.
Great App with extremely good customer service. It has been a massive time saver for us! 100% Recommend!
Konnor was able to help me with an issue that has been bothering me for a while, thank you so much!