Redo

Cade is the best! Cade was incredibly helpful and quick to respond throughout the entire process. He took the time to look into our issue and made sure everything was properly updated on the backend for our store. We really appreciate the great customer service and support!

great customer service!

First App Review in 14 Years – REDO Changed Our Game.

After 10 years with ShipStation, we hit a wall during the holidays.
Over 100 packages with incorrectly issued tracking numbers. Zero accountability. We were done.
When REDO came knocking, we took a chance. Best decision we've made for operations. Nick didn't just hop on a Zoom call he flew out to personally onboard us at HQ in Los Angeles. That's the standard here.
The whole team has exceeded our expectations on every single level: reliability, responsiveness, execution.
This is the first app review I've ever written on Shopify. If you're still with ShipStation and getting the run-around, stop waiting. Make the switch.

Mik|Owner

Brave Star Selvage

We had 6 fraud charges from this App that were not caught by Shopify or the Corporate Office for Redo. Both had no phone number and we had to reach out to the corporate office to stop the app from allowing customers to purchase the insurance return option and then they refunded it. and we lost a fee on each transaction. We are still working to resolve the fraud from this and at this date have not received a refund. Very frustrated business owner. This has now been re activated with the proper settings so bad people did not take advantage of the system. Thanks to the Redo team for investigating this and fine tuning our shopify store for West Coast Leather

I am a very detailed person, and while using REDO, if I find something that I do not like, it gets fixed ASAP. Using REDO for returns is also easy and very UX appealing. They are also improving really fast. My company signed with them only at the end of June 2025, but so many things have changed and improved already. At the moment, I am very happy that I chose REDO for my return to my workplace.

P.S. It is now a year since we started using REDO for returns, and I just want to confirm that I am really happy with the performance and how the app operates; they keep looking how to improve, and customer support is so fast and helpful!

We recently switched from doing everything through Shopify to utilizing Redo for fulfillment, returns portal, claims, etc and I couldn't recommend it enough! It was a very easy switch as their customer service is extremely supportive and quick to respond. They offer so many upgrades from Shopify that it takes our online store to the next level of professionalism and customer friendly. Love Redo and the whole team we have worked with :)

We have been using REDO for 2 years and LOVE IT! Customer service is amazing, any changes we need they work very hard to accommodate our needs and the customer. Returns are easy and our customers love that they are able to return items for the $1.98 charge.

Our Customer Care team at True Linkswear has begun using Redo and we are impressed. The entire team at Redo is invested and works to help us achieve our goals everyday. The response time and detailed care is inspiring. We come to Redo often for service and in turn they set us up to give our best service possible to our customers.

One of the best experiences I have ever had with a new Software! Benson (main salesman) and Milan (Implementation Engineer) have been so helpful, accommodating, and pleasant during the entire process. The Redo app is big upgrade for us over Shipstation and I am excited to check out more of their offerings! Thanks Redo Team!! You have a new long term customer!

Flexible, future-forward, and ever-growing solution with excellent support.