Redo

Really solid experience with Redo so far. Been using them for over a year. We've seen a boost in conversion rate + have saved time with returns + saved $ on ship costs.

4 star as they are the top of the return game. You will not find any other returns platform as robust as REDO. But keeping 1 star off as their international returns doesn't work.

Emry from customer support, was so quick and solved my problem easily and efficiently. Thank you!

We had an issue with our portal, and Emry helped solve it very fast! She was super nice and helpful!

The program is great for bulk returns and simple return-only transactions. The UI could be more user friendly; it is hard to navigate around to certain settings, and resetting returns is a bit complex for employees.

Our biggest struggles have been with discounting and how this program calculates and applies discounts. While it is very robust, there are limitations with how the system reads and calculates discounts on exchanges. Complex transactions require close manual calculation to ensure the correct amounts are being awarded/refunded. This comes as a time cost to our team.

We have been working with our account manager and the dev team to resolve these issues. We are happy that they have listened to our feedback.

You know when you've had a bunch of subpar programs smashed together that worked, but needed constant attention and chunks of tape, bubble gum and weird paste to stay working?

I'm happy to say, that isn't Redo. They have made our operations so much better and I'm grateful. Their entire team is an example of customer service done right, and their products are slick, constantly growing and improving.

Nothing but glowing things to say from us!

Greg, Summer and the team have been great!! The set us has been so easy and they have handled everything to quickly. Like switching to any new platform there are hiccups and a learning phase, but the team at Redo always jumps in right away to make sure we are taken care of and everything is ironed out!

Great and fast customer service. If I ever have any issues or questions I can chat with a tech quickly and they resolve things same day for the most part. The techs are very knowledgeable when asked a question and explain things in easy-to-understand language. We haven't had many returns but the process is easy to follow for the customers and us on the back end.

Great service. Support team is also very helpful.

I recently had a great experience with Redo, and I wanted to highlight the excellent support I received from Carson. He was incredibly helpful, professional, and patient throughout the entire process. Carson took the time to understand my issue properly and made sure everything was resolved smoothly and efficiently.

What really stood out was his clear communication and willingness to go the extra mile to ensure I was satisfied. Thanks to his support, what initially felt like a stressful problem was handled quickly and with ease.

I really appreciate the level of service provided and wouldn’t hesitate to recommend Redo, especially Carson, to anyone needing reliable and friendly assistance.