Redo

We've had such an amazing experience with REDO so far! The onboarding process was an absolute breeze and honestly left us speechless with how smooth and effortless everything was. The app itself is incredibly easy to use and navigate, making day-to-day management of our returns/exchanges and labels so much simpler.

On top of that, their customer service has been outstanding! The team is always quick to respond and genuinely helpful whenever we have questions. A special shoutout to Megan for being so kind, responsive, and always going above and beyond to make sure we're taken care of.

We truly couldn't be happier with our experience and can't recommend REDO enough. If you're looking for a reliable, user-friendly platform backed by an incredible support team, REDO is it!

We couldn’t be happier with Redo! The people behind Redo are genuinely some of the nicest and most supportive people we've worked with. They're literally just one call away whenever we need help! Shoutout to Logan, Nick, Spencer and Peter who helped us with our shipping inquiry today.

The software has been a game-changer for our daily operations. It helped us eliminate three steps from our daily production process, making our workflow faster and more efficient, while also helping us save on shipping costs.

Great software backed by an even greater team! Highly recommend Redo to any business looking to simplify operations and save time and money!

We've been using Redo for our fulfillment for over a month and I'm really happy with the service. The team is super helpful and responsive whenever we have a question, and it's made handling our labels and shipments a lot smoother. Would definitely recommend!

We’ve had such a great experience working with REDO! Their team has been absolutely amazing at helping us navigate different situations and making sure everything gets taken care of quickly and efficiently. Their customer service has been fantastic, and they’ve always been responsive and willing to help whenever we need it. A special shoutout to Peter, who has been wonderful to work with and made everything so much easier for us! We truly appreciate the support and highly recommend REDO!

The absolute standout feature of Redo is their customer support team. From day one, they’ve made managing our returns incredibly easy and stress-free. Quintin even took the time to make sure I was taken care of while he was on vacation, which really says a lot about how much they care about their customers. Nick Sorenson has also been extremely prompt and helpful whenever I’ve needed assistance. Both have been great to work with, and their customer service is a big reason we’ve had such a positive experience with Redo.

first impression was 5star, so many different people would contact you, multiple 'meetings' to get up and running and then once signed up the customer service tapered off big time. I had high hopes for using this software but all it really encouraged was customers to return. Our returns roughly doubled for no reason other than the returns were 'free'. Customers also expected no restocking on returns due to their wording that you added to cart. Was using on 2 of my stores, after disabling on the one store to sort out issues, was 'magically' turned on about a month later, had to completely remove the app, then expect an email in 5min! As far as sellers in Canada that ship to the US , do not bother. Customers will return to their Utah warehouse, you will only find out if you go on the back end, for them to reship to other customers good luck! Try to get the items back into Canada on a skid, good luck! I tried it, did not work for me, way more aggravation than anything

Redo has been amazing so far! It's saving us a ton of money, and their support team is very responsive, unlike our previous shipping provider, ShipStation.

Great partner for a number of services and fantastic support! We are saving money, reducing complexity, and improving our service levels for consumers. A great example of their level of service was this AM when an issue was identified and I fired an email off at 11:28am and had a fix with confirmation in my inbox 4 minutes later... I know all fixes aren't that fast but a great example of how Redo operates.

Love the app and the customization options. They may be a little more expensive than some others, but if you're looking for a streamlined and hands-off approach to what redo does, they knock it out of the park. Their CS is pro-active and responsive, and they help out with a lot of other things that you may typically think are beyond the scope of what they do. Shout out to Spencer for going above and beyond on a specific customer service question I had.

Redo has helped us to be more efficient in not only shipping, but with our customers directly. We have better conversions, and better exchanges vs returns for refunds only. Peter has been a huge help!