Redo

Redo ha cambiato in meglio il modo in cui gestiamo resi e cambi per il nostro brand. L'implementazione è stata semplice, il portale self-service per i clienti funziona benissimo, e ci ha fatto risparmiare tantissimo tempo che prima andava nella gestione manuale di resi e cambi.

Un ringraziamento speciale ad August del supporto: è stato incredibilmente disponibile, paziente e utile ogni volta che l'abbiamo contattato con domande (e ne abbiamo avute tante!). Una vera rockstar. Consigliamo Redo a qualsiasi negozio Shopify che voglia semplificare la gestione di resi e cambi.

We moved our customer service, chatbot, SMS and returns to Redo, and it has made our team's day much easier. The AI chat answers from our own FAQ and passes anything it can't handle to our team with the full conversation, and the rules let us route urgent requests to the right person automatically. Checkout+ and the returns portal work smoothly for our customers.

What stands out most is the support: Nick answers fast, explains things clearly and even sent our developer the exact API details we needed.

Highly recommend.

Switched to Redo from ShipStation and I am so glad we made the upgrade. Competitive pricing, way more automations and filters, seamless Shopify connection, clear reporting and packer analytics, and technical support that actually gets back to me!

Our amazing rep Ryan Butler sold me on Redo instantly and I love his availability. Their quick and smart team of Sam, Boston and Sadie have helped me create a system tailored to us and works for my team, not just a cookie-cutter approach that I see with other platforms. I highly recommend Redo to everyone looking for a one-stop solution to their OMS.

We've had such an amazing experience with REDO so far! The onboarding process was an absolute breeze and honestly left us speechless with how smooth and effortless everything was. The app itself is incredibly easy to use and navigate, making day-to-day management of our returns/exchanges and labels so much simpler.

On top of that, their customer service has been outstanding! The team is always quick to respond and genuinely helpful whenever we have questions. A special shoutout to Megan for being so kind, responsive, and always going above and beyond to make sure we're taken care of.

We truly couldn't be happier with our experience and can't recommend REDO enough. If you're looking for a reliable, user-friendly platform backed by an incredible support team, REDO is it!

We couldn’t be happier with Redo! The people behind Redo are genuinely some of the nicest and most supportive people we've worked with. They're literally just one call away whenever we need help! Shoutout to Logan, Nick, Spencer and Peter who helped us with our shipping inquiry today.

The software has been a game-changer for our daily operations. It helped us eliminate three steps from our daily production process, making our workflow faster and more efficient, while also helping us save on shipping costs.

Great software backed by an even greater team! Highly recommend Redo to any business looking to simplify operations and save time and money!

We've been using Redo for our fulfillment for over a month and I'm really happy with the service. The team is super helpful and responsive whenever we have a question, and it's made handling our labels and shipments a lot smoother. Would definitely recommend!

We’ve had such a great experience working with REDO! Their team has been absolutely amazing at helping us navigate different situations and making sure everything gets taken care of quickly and efficiently. Their customer service has been fantastic, and they’ve always been responsive and willing to help whenever we need it. A special shoutout to Peter, who has been wonderful to work with and made everything so much easier for us! We truly appreciate the support and highly recommend REDO!

The absolute standout feature of Redo is their customer support team. From day one, they’ve made managing our returns incredibly easy and stress-free. Quintin even took the time to make sure I was taken care of while he was on vacation, which really says a lot about how much they care about their customers. Nick Sorenson has also been extremely prompt and helpful whenever I’ve needed assistance. Both have been great to work with, and their customer service is a big reason we’ve had such a positive experience with Redo.

first impression was 5star, so many different people would contact you, multiple 'meetings' to get up and running and then once signed up the customer service tapered off big time. I had high hopes for using this software but all it really encouraged was customers to return. Our returns roughly doubled for no reason other than the returns were 'free'. Customers also expected no restocking on returns due to their wording that you added to cart. Was using on 2 of my stores, after disabling on the one store to sort out issues, was 'magically' turned on about a month later, had to completely remove the app, then expect an email in 5min! As far as sellers in Canada that ship to the US , do not bother. Customers will return to their Utah warehouse, you will only find out if you go on the back end, for them to reship to other customers good luck! Try to get the items back into Canada on a skid, good luck! I tried it, did not work for me, way more aggravation than anything

Redo has been amazing so far! It's saving us a ton of money, and their support team is very responsive, unlike our previous shipping provider, ShipStation.