Redo

We’ve had a great experience using Redo for both returns and package protection claims at KTM Twins. The platform has helped streamline our return process for customers while reducing the amount of manual back-and-forth our support team has to handle. Setup and integration with Shopify were smooth, and the customer-facing experience is simple and easy to understand.

A special shoutout to Alec from the Redo support team - he has been incredibly responsive, knowledgeable, and proactive whenever we’ve had questions or needed assistance. It’s refreshing to work with a partner that genuinely listens to feedback and works with us to improve the experience. Highly recommend Redo to other Shopify merchants looking for a modern returns and claims solution.

Redo is an amazing and seamless company to work with!!! my two favorite employees are Hayden and Nik Eckman.

The team at Redo is super helpful at getting everything set up and will help tailor everything to your needs for your business. They are very upfront and forthcoming with any information. Highly recommended

I work for an apparel company and use Redo for all we do. Mason helped me out with some bugs I was experiencing and it was much appreciated! He was as prompt as he could be with a high volume of requests. Seth is also a legend and is incredibly responsive to our many, many requests. Thanks a ton!

Love the app, has streamlined our return and exchange process tremendously!

have been using redo for almost 3 years and for the most part it's been great. there are occasional updates/bugs that are frustrating but once I'm able to connect to the actual CX rep (not the AI) they are usually quick to help

Dallin was so easy to work with! Can’t recommend enough. He helped me above and beyond with my online store!

Elijah F. has been incredibly responsive, knowledgeable, and kind to work with. He took the time to explain everything clearly and made the entire process easy and stress-free. His professionalism and willingness to help are greatly appreciated, and he's a valuable asset to have access to. Thank you for all of your help!

The support is always prompt and resolute by Redo. Thank you and happy to partner with Redo.

Incredible app. We've been in business for a few years, manually emailing return instructions to customers around the world. I've won so much time back by using Redo. It was so easy to get set up, their team does it all for you. Now, it's literally 1 click for the team to process returns and exchanges when they come through and their system does all the rest. I even waited to write this review so that I wasn't writing it based on initial smoke and mirrors. Genuinely impressed by the whole experience.