Recensioni (827)
Restringi
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In base alla valutazione
I had an issue with fake account purchasing labels only to do chargebacks (scams), I was pretty stressed out on how to fix this issue as I was getting 20 at a time. I messaged Redo's customer service and Will spent a few hours working with me to not only fix the issue on my shop, but to get me a refund for the charge back fees. Every time I've had an issue, Redo's customer service has been great. Love working with this app and the support they give when something goes wrong.
Really solid experience with Redo so far. Been using them for over a year. We've seen a boost in conversion rate + have saved time with returns + saved $ on ship costs.
4 star as they are the top of the return game. You will not find any other returns platform as robust as REDO. But keeping 1 star off as their international returns doesn't work.
Emry from customer support, was so quick and solved my problem easily and efficiently. Thank you!
We had an issue with our portal, and Emry helped solve it very fast! She was super nice and helpful!
The program is great for bulk returns and simple return-only transactions. The UI could be more user friendly; it is hard to navigate around to certain settings, and resetting returns is a bit complex for employees.
Our biggest struggles have been with discounting and how this program calculates and applies discounts. While it is very robust, there are limitations with how the system reads and calculates discounts on exchanges. Complex transactions require close manual calculation to ensure the correct amounts are being awarded/refunded. This comes as a time cost to our team.
We have been working with our account manager and the dev team to resolve these issues. We are happy that they have listened to our feedback.
Hi Faceplant Dreams, thank you for sharing this feedback. We're sorry to hear about the delays you experienced with our team and completely understand how frustrating that can be when you're running a business. We're glad we were able to work through the issues together and hope things are in a much better place now. If there's anything still outstanding or you need further support, please don't hesitate to reach out to me directly aaron.drewery@redo.com. We really do appreciate your patience through all of this.
You know when you've had a bunch of subpar programs smashed together that worked, but needed constant attention and chunks of tape, bubble gum and weird paste to stay working?
I'm happy to say, that isn't Redo. They have made our operations so much better and I'm grateful. Their entire team is an example of customer service done right, and their products are slick, constantly growing and improving.
Nothing but glowing things to say from us!
Greg, Summer and the team have been great!! The set us has been so easy and they have handled everything to quickly. Like switching to any new platform there are hiccups and a learning phase, but the team at Redo always jumps in right away to make sure we are taken care of and everything is ironed out!
Great and fast customer service. If I ever have any issues or questions I can chat with a tech quickly and they resolve things same day for the most part. The techs are very knowledgeable when asked a question and explain things in easy-to-understand language. We haven't had many returns but the process is easy to follow for the customers and us on the back end.
Great service. Support team is also very helpful.
