Redo

I have liked using Redo Returns and the email/SMS add on. I was having issues with my deliverability when emailing directly out of Shopify and Redo solved that.

Cade provided great customer service today on an order issue. I appreciate that Redo is always happy to help and make adjustments to their product as their customers ask + need it!

Redo has been incredible to work with. Their onboarding and post go live support are truly extraordinary. August is an absolute rock star. His responsiveness, extensive product knowledge, and thoroughness are exactly what we look for in a long term partner. Every body else we have worked with, including James in support, Mitch and Tyler in sales, are all cut of the same cloth. There clearly appears to be a culture of exceptionalism at Redo that is a breath of fresh air. Other companies in the space need to take note and watch out because Redo is going to eat their lunch. I highly recommend giving these guys a shot if you're looking for new tech on the returns and post purchase side of your business. The product design is intuitive and easy to use and is not only already ahead of other "industry leaders", but continuing to improve and innovate.

We have just recently gone live and are hopeful that the first year will be a continuation of what we've experienced so far.

Keep it up Redo!

JY Ferry provided extremely quick and cogent support, after we had questions regarding the recent pricing scheme changes. Overall, Redo has been a time and money saver for us, even though we only use it for returns and exchanges. We're a small company, so when a customer (or one of our employees) uses Redo to initiate a return, it saves us time and effort better spent elsewhere.

I do wish that discounts used in the original order would be automatically applied to exchanges, but that is my only suggestion. Otherwise, the service works great and their customer service is admirable.

Helped resolve the problem quickly and effectively. They were very kind and patient throughout the process, providing pictures and clear instructions that walked me through each step. Their guidance made it easy to understand what was happening and helped ensure the issue was resolved smoothly. I really appreciated the support, communication, and effort they put into helping find a solution.

I think the team is one of the most impressive aspects of this company - they are all genuinely invested in helping your company succeed. While my operation is super small, they still have given me a level of support and attention that is leagues beyond anything else I have ever downloaded from Shopify.

Given my store and our needs, I have mostly just experienced them from an Order Tracking, Order Editing, and then slowly getting into the marketing side. I love that its a one-stop shop as well. Support crew is a really great blend of AI and human involvement, in my opinion.

Definitely recommend these guys and the Redo app in general!

We onboarded with Redo recently after years of trying other returns partners. So far, we are feeling really confident. They seem to have a solution for everything and were excited to help us integrate and get launched! Their support team has been able to quickly hop in and help with all outstanding items.

Working with Krista in customer service at Redo was fantastic. She answered several questions for us quickly and practically, including working on a couple solutions with Redo's Engineering team.

Switching to Redo was seamless and straight forward and was set up really quickly. Krista from the support team has been very quick to resolve any issues and has always got back to me promptly.

The support team is super quick and very helpful. My problem was solved in less than 30 min! I appreciate everyone that works to make sure the continued experience is a great one. 10 out of 10... def would recommend!

Megan from Support was so helpful with multiple questions and setting up monthly reports on returns. Thanks, Megan!