Redo

Re:do is easy to use! Ian and Hannu helped us get started, and both were very helpful. Natalie is a great source when we have customer service questions.
We have installed this in all three of our stores. It takes some of the manual work from us, which was much needed, and is an efficient way to deal with returns. One thing we would like to see is for customers to be able to exchange one style for a different style; however, many customers love the store credit option in place of that!

GAME CHANGER ALERT! Seriously, this is hands down the greatest returns solution out there. Live Chat support is quick, fast, and knowledgeable, and new features are coming out faster than literally any other app we work with, and we work with A LOT. Ian, Hannu and the rest of the team are an absolute pleasure to work with. This app alone will save us $3,000 a year and that's just on the cost of have a return app. These guys also cover the cost of return shipping labels. Returning motorcycle boots is not cheap, and this company COVERS THAT COST. It's a no brainer. I'll be adding this as the return solution for all of our sites moving forward. 10/10 recommend.

I just had another reminder of why we love working with Redo. Carson went above and beyond to help me troubleshoot an issue today, taking the time to dig into it with me until we found the right solution. It's that kind of responsive, thoughtful support that has made us confident in choosing Re year after year.

We’ve now been with Redo for three years, and our experience has only gotten better. From the beginning, their team has been a joy to work with. Our first visit from them was so pleasant, and their emphasis on encouraging exchanges and store credits—and ultimately keeping revenue in the business—made it an easy decision to move forward.

Onboarding was simple and well-supported, and that level of communication has continued throughout our entire time using the platform. We first worked with Ian and Hannu, who were incredibly responsive, and over the years we’ve also had amazing support from Summer, Austin, Parker, and now Carson—just a few of the many great people on their team. Any time a unique situation pops up, they’re right there to help us work through it.

We’ve also loved seeing all the new features they’ve rolled out, many of which have made our returns and exchanges process even smoother for our customers and our team. Re has consistently been open, collaborative, and committed to helping us find the best flow for our business.

We truly can’t recommend this app enough!

This app has been an incredibly positive experience for us since we started using it. It has significantly streamlined our return and exchange process, making it much more efficient. The app itself is remarkably user-friendly and straightforward. Hannu has consistently been responsive, whether it's addressing minor inquiries or taking the time to provide detailed demos. Working with Natalie and Chris has also been a pleasure. The chat box feature has proven to be immensely helpful for quick questions, and we truly appreciate the team's swift and responsive support.

Can't say enough about how much Re:do has improved our customer's experience and saved our team time! Not only is the App amazing, but Hannu has been nothing less than exceptional any and every time we have needed something answered!
Re:do is changing the way we are able to serve our customers and with Hannu there's so much support and confidence standing behind us!

Very pleased with their services! Easy for merchant and customer and their AI/human chat is always very helpful anytime I need it. Nickolaus was great. Thank you!!

Fantastic app that makes returns and exchanges for us pretty seamless.

I use redo for everything! Shipping, Emails, Texts, Returns and more! Its a one stop shop for everything the back end of Shopify lacks!

We've had a great experience working with REDO.
Always responsive and willing to accommodate special requests.

The team at Redo have not disappointed. With our growth and expansions, we've been able to add Redo to a couple of stores now and implementation has been super smooth! That's also because of Cade for quick responses and for helping with some of the setup!