Redo

Redo has been such a game changer for us. The UI is very easy to use and the support of the reps across the board has been exceptional. Worked with Greg Bryce and Jackson a lot and they have been phenomenal! So glad I left Shipstation!

Working with Redo has been great! They have made my return process much more streamlined and easier for customers. Customers can print labels through the dashboard return. It's made it very simple for them. Assistance is always available, and they will help you build out the logic for your return process. Lastly, if you want to provide package protection for your customers, they can set that up for you too and you can collect and keep the funds should your customer choose that option. Can't say enough great things about Redo.

We have been working with Redo for a little over a year now and have nothing but good things to say. We use them for our shipping protection, email automations, and a custom warranty flow. Our processes can be very complicated but the Redo team has always gone above and beyond to see what they can do to customize their products and make them work for us. The whole team is amazing and there are many people willing to step in when problems arise. Shoutout to Jackson for being such a big part of why we've had such a great experience with the company and app as a whole!

Wonderful experience using this app. Redo’s support team is always quick to help with anything that comes up. The platform is easy to navigate and simple to customize to fit your brand. I highly recommend it to anyone looking to streamline their returns process. Redo goes above and beyond by offering additional value and innovative services. Special thanks to Greg from Redo, who always takes the time to walk through any questions or potential confusion with patience and clarity.

Since adding Redo, our exchange and return process has changed to be an easy, straightforward process, not just for us, but more importantly for our customers. We also have the chat and how it assists and replies to customer questions is detailed and professional. We have tried other apps that are similar and they really do not compare. Just add it, you will be grateful you did.

We've been working with REDO for some 2 years, and being a Cycling Apparel ON Line Retailer it enables customers to return items that do not fit easily for an exchange, refund, or Store Credit. It also encourages Buyers to order 2 sizes of an item to try on, and then return what does not fit as we encourage cyclists who are borderline in sizing to order both sizes to make sure of the fit.
Also REDO makes processing Returns very easy.

Redo has been amazing. Implementing REDO along with an AI chat assistant on out website drastically reduced our Customer Service inquiries so much that we were able redeploy resources towards our marketing budget! It has been a great experience over the past 2 years.

We cannot recommend Redo enough! Not only have they made our returns/exchange process so much easier for us and customers, but they are also helping us automate our e-commerce processes which is something we never thought could be done. We appreciate how hands on the team is and how they will customize anything that is needed. This simply doesn't exist with other platforms. Instead of a "no", the Redo team figures out a solution. Special shoutout to Hayden and Donminic who have been awesome through out this entire process!

The Redo team has been a pleasure to work with, and the platform has been great for us so far. Easy to use and the team's helped us every step of the way to configure things how we want. Still some areas of improvement, but they're always receptive to feedback and seem to genuinely care about our brand's success!

Love it works as intended. Some issues with buy 3 get 2 free sending refunds to customers for free items but I'm working with their team on this. Also sometimes the customer tries to exchange but not all sizes show as available for an exchange. However, the support is lightening fast and they are working on this now. They can even zoom call you to help you set it up. Great for the price (FREE) since the customer pays 99 cents and the portal handles the returns for you