Redo

When originally signed up - ReDo had great customer service and went above and beyond. Now, you can't get any support for changes they made to our system. You can't talk with anyone anymore, you have to sit on Chat and hope someone will respond. There product has changed and not as good as it originally was. There "upgrades" are actually "setbacks".

Redo has been a breath of fresh air for our customer service and returns. The team is easy to reach and so kind! We love all the new products they are rolling out. If you're tired of overpaying for other popular help desk programs, try Redo instead!

Very good product that has helped increase site conversions. Very helpful service support who will assist. It is an American company, and for our Australian business with overseas sales, Redo still needs to improve some of its features for non-American businesses.

Redo makes everything super simple for our customers! With Redo, we are able to quickly process returns & exchanges for our customers. Their customer service is really quick to respond and they are always helping us find new ways to convert our customers and make sure we are showing them relevant product. The AI Chat feature is really easy to use & helps us to answer customer's questions around the clock!

Prior to re-do we had no real system in place for returns. The time spent going back and forth with customers and trying to remember where each of them were at in the return process was stressful and confusing. When we learned about re-do we knew immediately we needed their system in place. It's been such a game changer for time on our side and it's provided a seamless process for the customer. Truly don't know what we would do without it!

I'm upset with the support, I had problems and they took more than 1 week to resolve them, I've had a problem for 2 weeks and until now they haven't helped me, there's no way I can stop my store until the problems are resolved, unfortunately I had more dissatisfaction than joy with this app.

I cannot say enough good things about this platform and company. The best and most utilized is the customer support that they provide, i mean top notch! So responsive and if they cant solve it then and there the team will build it in their platform. they want to ensure the platform makes your day to day easier.

It saves us SO MUCH MONEY, returns are a loss for most companies but not loosing shipping and providing a more curated and specific experience for the customer is THE BEST.

I cannot recommend switching to redo enough, we are a clothing/apparel company and it has been a breath of fresh air coming from LOOP Returns.

What we love most about Redo Returns & Exchanges is the amazing customer service. The team is always willing to help, open to feedback, and truly committed to improving our experience. The platform itself is super smooth and incredibly user-friendly—something that’s really important to us. It was also super easy to implement and integrate into our current system. The Redo team handled everything to make the process as seamless as possible. We’ve been with Redo since the very beginning of the program, and we use it on a daily basis. It’s become an essential part of our workflow, and we couldn’t be happier with how it’s supported our needs!

Redo has really made the communication and returns process for our Shopify orders so much easier. Our customers are happy and we have much less work, so it is a win win.

Have been using Redo for almost a year now, and it has been great! Love that they keep launching new features and introducing new tools constantly within their ecosystem.