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Andre Tan from Refersion is a literal life saver!
We have moved our affiliate program over to Refersion and they have held our hand every step of the way!
Andre answers every question thoroughly and also in a way we can understand (not so techy people over here).
Very grateful for all of their support & highly recommend their program!
Andre was incredibly helpful in problem solving and troubleshooting several questions we had with the program after switching to a headless website.
Had some trouble uploading cvs files for an affiliate. John did an amazing job helping me out. THANK YOU JOHN:)
Andre and Andrea were a great aids in not just getting us setup on our Shopify Plus store but going above and beyond to ensure that we had more than enough to succeed with Refersion! They were available for all of our onboarding questions and were always willing to help in any way they could. Very pleased with Refersion’s customer service so far!
Andre has been my go to for support and he has always been incredibly helpful. I always ask him any questions I have because I know he will always fully get any questions I have answered and always in a timely manner. He has definitely made my experience with Refersion a very good one!
I have had a great experience with Andre in the customer care/live chat department! He answered all of my questions & even included images of the steps I needed to follow.
So far the app has been easy to use and customer service answers quickly from chat. Jon has been great at helping me figure out issues.
I can not even enter the software. I tried everything. Reinstalling. Creating new account. Nothing work. No customer Service. Might have to move to other APP
Thank you for your feedback and we are very sorry that you experienced trouble logging into your account. We have been unable to locate any support requests but have tried to contact you directly without luck. If you're open to giving our platform another try, we would love the opportunity to work through this issue with you.
We look forward to hearing from you!
Just spoke with Jon from the Refersion's customer service team; he was super helpful and followed up with me multiple times. My experience with the Refersion team has been great- like Jon, many other Refersion members usually responded my messages quickly and resolved the issued I had promptly.
Great app, and terrific customer service from the team behind it. Layth was such a fantastic help to us recently, and worked with us to make some rather large changes to our existing commission structures. He made an otherwise very painful process quick and easy - can't ask for more than that. Thanks so much!
