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Very good experience with my Refersion contacts especially Andre who always gave thoughtful and professional replies or solutions about my questions and requests for trouble shootings.
Thank you so much for leaving a note about your team interactions, and Andre specifically. We want to deliver on your experience whenever we interact.
-Ryan, CEO
Keith was able to answer my question pretty fast. AND he provided me a report, which I was not expecting but am finding super helpful. So he gets 5 stars for going above and beyond my initial question!
Our team loves to overdeliver where and when we can. So glad Keith was able to help!
- Ryan, CEO
Eugene is great! All of them are awesome but they always work with me and help me create reports, thank you!
Eugene was absolutely fantastic. He went above and beyond to help us, and his responsiveness and speed in getting everything resolved were outstanding. It’s refreshing to work with a company that genuinely cares about its clients—he made sure every feature was clearly explained, never placed blame, and focused entirely on finding a real solution.
We’re currently evaluating whether to continue with Refersion, and I can confidently say that this experience—and Eugene’s exceptional support—is a major reason we’re staying. Truly impressive service.
I had a great experience with John assisting us on an urgent login issue. He was professional, understood the priority immediately, and his detailed guidance was key to the resolution.
John did a stellar and efficient job of quickly answering all of my questions. He deserves a cup of coffee.
John is always amazingly helpful and kind. :)
Quick and helpful response from Keith including a follow up to check I had what I needed. Good CX
Keith has been wonderful to work with while our Refersion account has been experiencing some tracking link syncing issues. He has been incredibly responsive, eager to help, and provides instructions in a clear, easy-to-follow way. He’s also been very patient and welcoming of all my questions as I’ve been learning to navigate the platform and the syncing process.
Thank you so much for all your help, Keith!
great customer service and help! had an issue installing it on one of our sites and Keith was super diligent in helping to resolve this and get everything working. Friendly and effective help!