Refersion Affiliate Marketing

DO NOT LISTEN to the people that are upset about them creating a 100% discount code - they do that ONLY to push through a single ONE TIME test order. It's a one time code and just used to test tracking. If you don't want them to HELP YOU verify that the app is working you can always push through your own test order. This is a great app that I have used across 3 different brands. Great support and it has a simple and easy to use user interface. On our oldest brand I've used Refersion for 2 years and processed hundreds of thousands of dollars through them and always been very happy with the service that they provide.

Signed up but cannot move forward since there is just no response from this company - apparently I need to grant access to their login request. Have given up trying to contact them.

Customer service is excellent and the concept is great. Our advice is to think very carefully before committing to any affiliates app because once your affiliates are all signed up then you don't want to stuff them around by changing to a different app.
We very quickly moved to having to pay $27 a month for our affiliate program with Refersion once we had a number signed up but we were not yet generating any income from the affiliates program. This is a big commitment for a new company so for us the jury is still out on this app.

I was having trouble complete the order test that generate the referral link. Therefore, I contacted refersion customer support. Thanks to Shakima, who solved the problem for me, I have confidence in using this app properly.
By the way, Refersion itself, which was recommended by my friend to use, has been constructed properly, hence the quantity of introduction and tutorial are plenty enough for any beginner to start the program. If you are not able to solve problems yourself, you can also contact customer service. (Their active responed is the main reason I would like to rate this app 5 stars.)

The app DOES NOT integrate with Skimlinks as they state in the integration pages (https://www.refersion.com/integrations/skimlinks). I messaged and spoke with support over a week ago. They should either provide the integration as stated, or remove the claim - very misleading.

Otherwise, the app was easy to install and works without issue.

Our company was very excited to get started using refersion. Layth and the rest of his team have been so responsive and helpful as we get everything set up. Makes me feel more comfortable starting a new program when you know the customer service will be there to assist whenever we need it. After being up and running for almost 10 months I can say that support response comes and goes. If you have their attention it works, but otherwise you can wait for a long time with no feedback. We have seen our number of affiliates grow hugely since starting with Refersion, unfortunately we are also running into affiliates calling upset and accusing us of stealing from them because they aren't receiving credit for the sales they are generating. Refersion has not had a good response for any of these issues and the issues/upset affiliates are growing. If things don't turn around we are looking for a new solution.

App does whats its supposed. Nick helped me and he was very quick and thorough in setting things up. I was unfortunately unable to get sales in the 2 week free trial. I think they should offer 1 month free as it takes time to understand, setup, gather affiliates, etc and to see if it will be worth the cost.

I’ve been using this for a few months and I’m very underwhelmed by the results. Encountered an issue with the referral code not being generated. The support said it was a bug from a few days prior which they had since fixed, but clearly their "fix" didn’t generate the code and the problem was still there. I think it’s fair to say they should have notified me of this major bug when I inquired about this exact feature just two days prior.

A big issue is that the app is not responsive or mobile-friendly at all and since all our influencers are on mobile, it doesn’t look good.

I invested quite a lot of time in the setting up & getting familiar with this complicated app, and at a rate of 89$ a month, this has been a huge waste of resources. I’m done. Will be waiting for a better app to come along.

I have decided to uninstall this app for the following reasons:

1. We offered a free shipping code to affiliates and Refersion couldn't handle it. The app deducted the cost of the shipping from the affiliate's total, so that the commission wasn't correct.
2. The customer service is lacking. It took days to hear back about troubleshooting.
3. In order to give the affiliates a unique weblink, we had to add another step and enter the link into the back end of Shopify. (So many podcasters have their own links to send referrals...I just think this workaround is a bit unnecessary.)

We have been using Refersion for the past 5 months and have had nothing but problems. The app is very buggy and never seems to be working properly. I have worked for years to build lasting relationships with my affiliate partners and the Refersion software has been randomly giving and then taking away commissions putting my integrity into question. Unforutanly after several commission issues, I can no longer trust this app and will be looking into different options.