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What's the point of having an affiliate program if you can't communicate effectively with them? What Refersion doesn't tell you is that your affiliates CANNOT read the messages you send to them from their mobile device.
So we sent an announcement to 200 affiliates and then went about our business. Two days later our Customer Support inbox is flooded with messages from our affiliates saying they NEVER got the message. Why? Because 100% of them accessed their dashboard from their phone.
When I reached out to support I received this response... "As of currently Refersion hasn't yet been optimized for mobile..."
So there you have it. If i'm managing an affiliate program, I would NEVER use Refersion, until it works across all platforms. An app that doesn't work on mobile? Dumb.
We received a lot of fraudulent transactions. I paid the affiliates without knowing they were fraudulent and created a complete mess and cost me a lot of money and credibility with my customers.
Keith from Refersion was great!
Thanks for taking a moment to share this. Kudos are coming Keith's way!
-Ryan, CEO
John was super helpful!
Super helpful!
10/10 experience with John.
We are new to Refersion and have had a ton of questions. Eugene has been my go-to and any time I reach out with a question, his response is timely, incredibly helpful and super friendly! We are expanding our program and it would not have been possible without his help and support! Thank you Eugene!!
Awesome App! There support is amazing as well!
John was an amazing person to work with!
Jon got our account up and running in no time!
