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The staff are responsive and helpful, and we appreciate how they support customers. The app is meeting our needs well and is easy to navigate and use.
Thanks for taking the time to share your experience with Refersion. Double thanks for putting your affiliate eggs into the Refersion basket [sorry, I had to] as a customer these past few years. I'm glad you find the app easy to use and the team is providing top notch support. Best of luck as you head into the rest of 2026! We hope you close it out strong!
- Ryan, CEO
Keith is always awesome with responding quickly and efficiently!
Hi Completing the Puzzle team! It's great to hear that Keith has been an impactful piece to your affiliate marketing efforts. Pun 100% intended. Thank you for sharing!
-Ryan, CEO
John and the rest of the team have been really helpful in assisting me to set up my Refersion account the right way. Really excited to get my brand going on this platform!
Hey People of Leisure team! So glad that our team was able to help get things setup. Thanks for calling out John, as well. I love hearing who on the team is making a positive impact with customers, partners and prospects. We'll make sure we throw some kudos his way!
I've definitely found that new tools always seem to come with the question of "am I making the best use of this?" We are happy to assist anytime to help map your goals with the tool. Let us know if we can help in any other way. Happy Marketing!
-Ryan, CEO
keith is efficient and solves all my probles with ease
Thanks for taking the time to give Keith a shout out! And thank you for being such a tremendous, long time customer. We know we are just a part of a piece of your marketing mix, but our goal is to make sure we are always an accelerant and never a hurdle. Best of luck for the remainder of the summer and looking forward to seeing how your Q4 goes! Don't hesitate to reach out.
- Ryan, CEO
Of all of the marketing platforms our company works with, Refersion has the best customer service - hands down. They are quick to respond, provide solutions, and easy to work with! Andre has always been a helpful hand for us! It's a great platform for affiliate management, we're glad we've been partnering with Refersion for years now!
Thank you for taking a moment to write this thoughtful review. We aim to overdeliver on every facet of the customer experience - both product and support. We are grateful to be your affiliate tool of choice and are excited to continue supporting your business growth for years to come!
-Ryan, CEO
I was upset about a function that I use to have in the old interface. Rather than just saying sorry they worked with the development team and turned something around in a day.
Thank you for the note, Eco Pea team. I am glad we were able to come to a solution quickly. :D
Also, thank you for raising your hand on this particular functionality. Our customers are Refersion experts and your feedback is crucial.
We've been rolling out to these changes to new customers for a while now, and the feedback has been great. But, new customers don't always know the difference since they have little context for what was there before. 100% changes can often be disruptive, even if we are confident it is "better."
While we may not always able to bring old functionality back (for a variety of reasons...security, privacy, infrastructure, etc.), I am glad we were able to do so here.
Very seamless and straightforward. John has been a great help in getting us set up.
Thanks for taking the time to give John a shoutout! We love hearing how easy everything was to set up and get started. Looking forward to supporting your growth!
-Ryan, CEO
The Refersion team has been phenomenal. Their platform makes affiliate setup straightforward, but what truly stood out was the outstanding support I received from John. He went above and beyond, personally curating a list of affiliate matches aligned with our brand and providing proactive, thoughtful guidance through every step. It's rare to get this level of care and follow-through. Highly recommended for any merchant looking to grow with confidence.
Refersion is overpriced, outdated, and completely inflexible. The software delivers almost nothing for what they charge, and once you’re in, they make it as difficult and expensive as possible to leave. Even long-term customers are treated like ATMs to be milked, not partners to be supported.
The platform underperforms, the contracts are predatory, and the company hides behind rigid policies instead of doing what’s fair or reasonable. There are countless better alternatives that don’t lock you into absurd fees for minimal value.
If you’re considering Refersion, don’t. Save yourself the headache.
We’re sorry to hear about your experience. We understand that annual contracts aren’t a fit for every business, which is why we offer several month-to-month plans for merchants who prefer flexibility in commitment terms. We’re always happy to help explore those options during renewal periods.
We’ve appreciated the opportunity to support your program and wish you the very best moving forward.
- Refersion Team
I ran into an issue where my test order wasn’t tracking correctly in Refersion. John quickly identified the problem, explained why it happened, and even ran a test order himself to confirm everything was working properly. He also provided helpful resources and best practices to make sure we get the most out of the platform.
Great experience overall, thank you!
