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The app has been solid so far, quick responses, fairly intuitive to configure. Most important is the vendor support. These guys are "5 star" quality on that front. Great price points to help emerging startup businesses. Excellent option if you're looking for a solid AI chatbot to manage your customer engagements through the site 7x24.
This app does exactly what it is is supposed to. The support team is incredible and they were able to do some custom changes as per the requirements at no extra cost.
They have 24/7 support and Kritika and Rupa (there customer support agents) are amazing and are available most of the time during the day.
For any technical or development issues with the app, it's easy to contact them through WhatsApp group and the development issue is fixed promptly.
I had an issue with my website where some other plugin was interfering with the JS and the chatbot was not displayed on frontend on desktop but it was shown on mobile, they noticed it and proactively sent the ticket to there dev team to look into it and communicated with me for each step to update me for what's going on.
I would definitely recommend the app for whoever looking for a chatbot to minimize workflow or looking for some custom changes in a cost effective way.
Great product! Relish platform is easy to use and very user friendly. Their support team and account managers have been extremely helpful in getting our company up and running quickly and efficiently. Kritika and Rupa were very professional, helpful, and communicated all our options well. From all the companies we researched, so far Relish has proven to be a great option.
With the evolution of AI, it's imperative that E-commerce stores adapt and use it in tandem with their existing support channels to optimize the customer support experience. After looking for several chat AI partners, we settled on Relish because of their capability, responsiveness, and cost. Being a Relish client now for almost a year, I am happy with their services and the AI touch they add to our website. We are able to deflect many common questions through our chat in a seamless conversation flow. The support staff is incredibly responsive, helpful and proactive. Anytime that we need an adjustment made, they action it very quickly. If they do not support the capability, they find a way to implement it. I highly recommend giving them a try. Thank you Relish team!
Very impressed right out of the gate. Needed to "beef" up our Chat capabilities and was impressed with the AI integration with Relish. Customer support was quick and responsive, even including major stakeholders from the company on day 1.
Love the app. It is like having a Siri or Alexa customized to our store. Now our customers can reorder and get answers to important product questions on our store in a very easy way. The support has been great and they customized this to our brand with matching theme and colors.
Relish AI is great! It has an option where we can input different variation of questions and it's easy to use. Kritika, the person who's assisting us is very nice and she's reaching out to us from time to time to check if we need help or if we have any questions about the system.
This is one of our best programs that increase conversions and has helped our sales grow by double digits each month! Not only a must needed app for any supplement site, but one of the best customer service organizations that we work with. They took the time to learn our business....they really care about our success...and they go beyond the call of duty on a regular basis.
I love using this app! It has definitely helped lighten our customer service load as a lot of the questions are automatically answered with this app. The support is outstanding! Ashoka and Roop have gone beyond to make sure that we have everything we need to us this app to it's full potential. They keep coming out with new features to make the app even better- definitely give this try!
So far so good! I needed to upgrade to a chatbot that was modern, affordable & produced results. The integration process was very easy even for a not so tech person like me. I've made a sale already. Customer Support has always been available & quick to respond with useful tips and instructions. They seem to have an interest in helping my company grow. I recommend giving giving them a try.