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Track repair jobs from intake to pickup. Collect deposits and share status links with customers.
Repair & Service Ops helps repair shops, tailors, dry cleaners, and jewelers manage every job from intake to delivery. Create tickets in the admin or on POS, move items through custom workflow steps, and collect deposits and final payments with draft orders. Customers get a link to check their ticket status online, so you spend less time answering phone calls. Add a status lookup and service request form to your storefront.
- Track service tickets through custom workflow steps
- Collect deposits and final payments with draft orders
- Share status links so customers can track progress online
- Create and update tickets in person with Shopify POS
- Add status lookup and service request forms to your store
Languages
English, Dutch, Danish, German, Chinese (Simplified), Arabic, Hindi, and Vietnamese
Works with
- Customer accounts
- Shopify POS
- Shopify Admin
- POS
- Resend
Categories
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Tickets per month: 20
- Staff accounts: 1
Pro
$9 / month
or $95/year and save 12%
Features
- Tickets per month: 300
- Staff accounts: 3
- Deposits, invoicing, tax and discounts
- Shopify POS extension
- Two-way customer messaging
- Booking page, QR sign, booking deposits
7-day free trial
Business
$29 / month
or $295/year and save 15%
Features
- Tickets per month: Unlimited
- Staff accounts: 10
- AI tokens per month: 500,000
- Campaign contacts: 200
- SMS notifications
- AI drafting and smart intake
- Reminders, review requests, warranty
- Analytics and reports
7-day free trial
Enterprise
$59 / month
or $595/year and save 16%
Features
- Staff accounts: Unlimited
- AI tokens per month: 3,000,000
- Campaign contacts: 1,000
- B2B companies, Net terms and PO numbers
- SLA tracking
- Technician commissions
- White-label (our branding removed)
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (6)
When I update it will lag and then give me a 404 and I'll have to start over.
Thanks for flagging this and sorry for the hassle. We've shipped fixes that cut page load work substantially and stop the app showing a misleading "404" when a save fails. I'd like to make sure it's actually resolved for your setup: could you email us at [support] with the screen you were on? Happy to dig in directly.
Easy to use and packed with everything you need! Even if there’s a feature that’s not currently available, the amazing team is happy to build it. They’re incredibly responsive, communicative, and always actively improving the app. We’ve had a fantastic experience so far and look forward to using this app to help grow our business!
Thank you for the wonderful review! We're so glad the app fits your needs and that our team's support has made an impact. We're committed to keep improving and building what helps your business grow. Don't hesitate to reach out anytime, we're always happy to help!
This is perfect for what we needed !
Thank you for the review. Glad Repair & Service Ops fits how your shop works. If you ever need a feature or hit a snag, email us and we'll take a look.
Support
App support provided by Firesio.
Resources
Developer
Phuoc Yen A, Phu Quoi, Long Ho, Vinh Long, 85000, VN
Launched
May 11, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Shopify admin, other data
-
Edit customers
Customer data
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Edit products
Products, inventory, collections
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Edit orders
All order history for the last 60 days, draft orders
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Edit Shopify admin
Files
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Edit other data
Checkout and accounts configurations, locations, payment terms, publications of products on sales channels
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