Featured images gallery
Answer shoppers in live chat, resolve their requests and reward loyal customers, all in one place.
Reponse runs customer experience inside your Shopify admin: a shared inbox with human live chat, tickets with assignment and SLA, product reviews you collect and moderate, customer profiles and segments, loyalty points and referrals. Add as many team members as you need. The AI agents work from day one: they guide shoppers to checkout, find orders and start returns in the chat, sort tickets and draft replies. Your team takes over at any time.
- Shared inbox with unlimited human live chat
- Tickets with assignment, SLA and saved replies
- Collect, moderate and answer product reviews
- Customer profiles, segments, loyalty points and referrals
- AI agents that guide shoppers, sort tickets and draft replies
Languages
French and English
Works with
- Customer accounts
- Shopify Flow
Categories
Real-time messaging
Automated responses
Customization
Estimate your monthly charges
Rounded up to the nearest dollar
AI task
Pricing
Choose the plan that best fits your business.
Reponse
$0 / month
Plus usage charges
Features
- Free 14-day trial, up to 500 AI tasks
- Then $0.05 per AI task
- All AI agents and the whole suite
- Unlimited seats and human live chat
Usage
Cost per unit
AI task
$0.05
All charges are billed in USD. See all pricing options
Reviews
-
0% of ratings are 5 stars
-
0% of ratings are 4 stars
-
0% of ratings are 3 stars
-
0% of ratings are 2 stars
-
0% of ratings are 1 stars
Support
App support provided by Shmore.
Resources
Launched
October 2, 2025 · Changelog
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
-
Sensitive data
Name, email address, phone number, physical address
-
Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
-
Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, store credit, Online Store, Shopify admin
-
Edit customers
Customer data
-
Edit products
Inventory, products, product listings, collections
-
Edit orders
Order fulfillments, all order history for the last 60 days, shipping information
-
Edit discounts
Discount codes and promotions
-
Edit store credit
Store credit account transactions
-
Edit Online Store
Checkout page, theme
-
View Shopify admin
Legal policies
-
View other data
Locales, Shopify Markets settings, translations
More apps like this
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
