QS Request a Quote, Hide Price
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Etter vurdering
the app works well and the team is very responsive for support requests. The main issue I see with this and the other similar apps is that the load time of the widgets is long which means the product prices stay exposed for seconds which is not so good.
Thank you for sharing such thoughtful and honest feedback 😊
We’re glad to hear that Q:Request A Quote & Hide Price app is working well for your needs and that our team has been responsive when you reached out for support — that really means a lot to us.
We also truly appreciate you pointing out the widget load-time concern. Your insight about prices being briefly visible is valid, and feedback like this helps us better understand real-world use cases and where we can continue improving. Even with the 4-star rating, we’re grateful you took the time to explain your experience.
Thanks again for using Q:Request A Quote & Hide Price app and for helping us grow with constructive input 🙌
** Update ** after the excellent response and ownership that I have received from Omega after reporting these problems, I am updating this review from 2* to 4*. We accept that things may occasionally go wrong, but the most important thing is that the App teams take ownership and ensure that the problems are resolved and do not hit other customers. Omega's response to this has been excellent - which gives me confidence in the wider quality of the product - thank you!!
Previous review: Lots of great functionality and good support but I felt mis-led by the app description. It does not automatically create draft orders after a quote is accepted - you will need to do this via a manual step. Also **WARNING** - I was testing on a paid plan and hiding the ATC button for just the test product. I switched back to the free plan and it updated the options in the background to hide ATC for ALL products in our store, resulting in lost revenue. I did not expect this to happen and I did not see any warnings. So IMO, a good product let down by misleading marketing and a pricing plan implementation that puts App revenue before the customers business. Not acceptable.
Dear Valued Customer,
Thank you for your detailed feedback. We are truly sorry for the extremely frustrating experience you've had with Quote Snap. Reading your review, we understand we have not only failed to provide a clear experience but have also caused a critical issue for your business that resulted in lost revenue. This is completely unacceptable, and we offer our deepest apologies.
We want to address your points directly:
1. On the "Misleading" Description for Draft Orders:
We are very sorry that our app description led to a misunderstanding. You are correct that creating a draft order is currently a manual step after a quote is accepted. We designed it this way to give merchants a final chance to review details, but we see now that our communication about this feature was not clear enough. We appreciate you reaching out to us about this, and your feedback is invaluable. We are immediately reviewing all our app store and marketing descriptions to make this process crystal clear for all users. We are also prioritizing development for a fully automated draft order creation option in a future update.
2. On the Critical "Add to Cart" Button Issue:
We are incredibly sorry for the financial impact this issue caused. We have investigated this thoroughly, and we want to be completely transparent about what happened.
Our paid plans allow for quote rules to be set for specific products, while our free plan applies rules globally to all products. When you switched from the paid plan back to the free plan, the system correctly reverted to the free plan's logic. However, the setting you had "hide ATC button for the quote rule" was then applied globally to all products, as per the free plan's functionality.
While our system does have a warning about feature changes during a downgrade, it is now painfully obvious to us that this warning was not specific or clear enough to prevent this disastrous outcome. It did not explicitly state that your product-specific settings would be applied globally. This is our failure. A user should never be surprised by a change that negatively impacts their entire store.
We understand that an apology and an explanation do not recover your lost sales. Our support team has reached out to you personally, we would be grateful for the opportunity to make this right.
We are disappointed in ourselves for letting you down. We are committed to making our app not only powerful but also safe and transparent for our customers. We hope we can earn back your trust.
Sincerely,
The Quote Snap Team
Fast support. The App does exactly what it claims. If it could automatically send Draft Orders to customers, it would get 5/5 starts from us. But for RFQ apps, the app is simple and easy to set up and use.
Thank you for your feedback! We're glad to hear you appreciate the fast support and ease of use. 😊 We value your suggestion about automatically sending Draft Orders and will consider it for future updates. If you need further assistance, feel free to reach out!
It seems to be a very helpful application. However, in my case (inexperienced person trying to create a website:D), 10 queries seem a bit too few to be 100 per cent sure that the application works as expected.
Tanya from support team is very nice and helpful :)
Thank you for your feedback! 😊 We’re glad to hear that you find the Request a Quote ‑ Hide Price app helpful. We understand that testing with 10 queries might feel limited, and we appreciate your patience as you explore the app. 🌟 It’s great to know that Tanya from our support team was nice and helpful in assisting you! 🙌 If you have any more questions or need further support, we’re here for you! 🚀
Es buena, pero me ha fallado seguido, tengo otra página web y anda super, pero de la otra se desconfigura
Gracias por tu comentario. Lamentamos escuchar que has experimentado problemas de desconfiguración con la aplicación O: Request a Quote ‑ Hide Price en una de tus páginas web, aunque funcione bien en la otra. Nos gustaría investigar más a fondo este problema para resolverlo rápidamente y asegurar que obtengas la mejor experiencia posible con nuestra aplicación. Por favor, ponte en contacto con nuestro equipo de soporte para que podamos ayudarte a solucionar este inconveniente. Estamos aquí para ayudar. 🌟
I have recently been introduced to this app on the Shopify store and as an honest review it has been a steep learning curve but made easier with the help from the staff.
I had some issues with how it worked and how it displayed some of the RFQ however once I have spoken with the staff members there I did eventually work it out, I will say I was dealing with Anna and once she as helping me things did go smoother.
In the end I would recommend this app so long as you take a small amount of time to look at how it works and do not be scared to ask for help, sometimes they have a very simple solution to your problem.
Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!
Does not integrate with Klaviyo, but does with Mailchimp
Thank you for sharing this honest feedback 😊
You’re right that Q:Request A Quote & Hide Price app currently integrates with Mailchimp but not with Klaviyo, and we really appreciate you pointing that out. Feedback like this helps set clear expectations for other merchants and also helps our team prioritize future improvements.
Thanks for taking the time to review Q:Request A Quote & Hide Price app and for giving it a try in your workflow.
Works great. You do have to re-connect the email for notifications every 90 days, but other than that we're happy. Great customer service.
Thank you for your feedback! 😊 We're glad to hear that Q:Request A Quote & Hide Price app has been helpful for you. We’d love to know what could make your experience a full 5 stars — your input helps us improve and deliver even better service. If you have any suggestions or need assistance, our team is always ready to help! 🙌
Support réactif et amélioration continue du plugin.
Merci beaucoup pour votre retour positif ! 😊
Nous sommes ravis que vous appréciez le support réactif et les améliorations continues de Request A Quote & Hide Price app 💬🔧
Votre satisfaction est notre priorité, et nous restons à votre disposition si vous avez la moindre question ou suggestion. Merci encore pour votre confiance ! 💙🚀
Tanya did a great job solving out some technical issues. Highly recommended!
Thank you for your wonderful review! 🌟 We’re thrilled to hear that Tanya was able to help with the technical issues. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out!
