Retainify: Edits & Returns
- Pricing
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Free plan available. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- Shopkitlabs
Featured images gallery
Let customers fix, keep or add to their orders after checkout. Cut returns and support tickets.
Retainify gives every order a page inside your theme where customers track it and fix it themselves: change the address, swap a size, reduce the quantity, add an item and pay the difference, or cancel, within the window you set. A one-tap check-in asks how the order is going, and AI answers in your voice with the right in-stock size. If they still want out, offer bonus credit to keep the item instead. After payment, one AI-picked offer is added in a click and charged to the same card.
- Customers change address, size or quantity, or cancel, inside your edit window
- Return check-in catches size and delivery worries before they become returns
- Offer bonus store credit to keep the item instead of a refund
- One-click post-purchase upsell, charged to the card they already used
- EU withdrawal button, 6 customer languages, Klaviyo and Shopify Flow
Languages
English
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Klaviyo
Categories
Order updates
Order management
Return options
Return management
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- Order page inside your theme
- Self-service edits and cancellations
- AI return check-in
- EU withdrawal button
- For stores up to 50 orders a month
Growth
$29 / month
Features
- Everything in Free
- Bonus credit for keeping the item
- Add items and pay the difference
- Delivery emails and Klaviyo events
- For stores up to 500 orders a month
14-day free trial
Pro
$59 / month
Features
- Everything in Growth
- One-click post-purchase upsell
- AI picks the offer within your caps
- For stores up to 3,000 orders a month
14-day free trial
Plus
$99 / month
Features
- Everything in Pro
- For stores over 3,000 orders a month
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by Shopkitlabs.
Resources
Developer
Launched
October 19, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Shopify admin
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View customers
Customer data
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View products
Products, collections
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Edit orders
Order fulfillments, all order history for the last 60 days, merchant managed fulfillment, order edits, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit Shopify admin
Files
