Retentics: Repeat Order AI

We’re growing rapidly, but our email revenue and conversion rate were not scaling at the same pace. Before using Retentics, we thought our flows were already performing well. However, once we started using their micro-segmentation and customer journey insights, we realized there were many missed opportunities across retention and repeat purchases. Since using Retentics, we’ve seen a significant improvement in conversion rate and overall flow performance. They helped us make our email strategy much smarter and more data-driven without all the guesswork. Highly recommended for brands looking to scale retention revenue more effectively.

With a small customer base, we knew we had to maximize our revenue from every email. We felt we were missing something since our old agency only set up the most basic flows. Retentics saves us so much time! They automated our messages for every step of the customer journey, and it’s really boosted our conversions!

Retentics provides flow triggers and dynamic product recommendations tailored to each lifecycle stage by analyzing customer behavior patterns. Without requiring any additional resources, what once involved manual setup and guesswork is now automated, accurate, and highly effective. We see the impact clearly each month through improved customer engagement and higher conversion rates.

We're confused why some customers were converting and sticking with us and others weren't. There was a wide distribution in AOV and, with tens of SKUs, was extremely difficult to structure flows with appropriate products that were tailored to everyone. Not to mention all the lengthy time delays and waiting to see if your assessment was correct, and if not it’s back to test.

We wanted a solution that could predict when customers will buy again, sending them emails at times that were in line with their product usage habits. Retentics became that solution for us. On top of understanding and analyzing our customers’ transactions with their AI, we were able to easily analyze the flows when it came to reporting, as there weren’t any crazy conditional splits or profile filters. Their AI did all that. On top of this, they have a product recommendation block that helps us with the click-through rates for our emails, populating in each email unique selections, making our post-purchase flows feel that much more unique. 10/10 would recommend using Retentics for any brand looking to use AI to add more personalization to their email marketing strategy, plus increase revenue in the post-purchase flow area.

We care a lot about customer experience, so we were nervous about letting AI handle it. With every customer’s routine being different, we didn’t think an automated tool could get it right. The Retentics team changed that by showing us how their AI makes recommendations. Now we trust it to send personal suggestions, and repeat purchases are way up!

Getting started with Retentics was super easy thanks to their support team. It's amazing how much of our email revenue comes directly from their automated flows!

Before Retentics, we were mostly guessing when it came to customer timing and product recommendations. Their AI takes the guesswork out of building segments and targeting the right customers at the right moment with the right product – something we simply didn’t have the time or data to do manually. Implementation was seamless, and their team handled everything, even the creative, which made it incredibly easy to get started. As a small and nimble team, having a tool that not only drives results but also gives us back our time is a huge win. Retentics has made our email marketing smarter and more impactful without adding more to our plate.

Email marketing is not our strongest suit, especially when it came to creating messages that felt truly personal. The Retentics team stepped in—from setup to optimization to helping us drive more revenue through smarter personalization. It’s been incredible watching our sales increase without having to manually oversee every email flow.

Our baby products are age-specific, so it’s important that we recommend the right next item as the baby grows. We couldn’t quite get this to work in Klaviyo. And Retentics finally made it possible to send the right email at the right time for each stage of a baby’s growth. We’re amazed to see how covering that full customer journey has driven so much more revenue. Their app support has also been amazing — always quick to help whenever we need it.

We have a wide range of products, all with different repurchase cycles. Creating a flow for each product line was a mess! Thanks to Retentics, our new flows revenue are up 17x! The support from Zack and George has been amazing, and it truly feels like we have our own AI-powered agency.