Seel Worry‑Free Purchase

great service so far

Easy to set up and integrates smoothly with our Shopify store.
The widget placement options are flexible and the interface is very clear.
It helps add an extra layer of confidence for customers during checkout.
The support team is also responsive when questions come up. Overall a good experience so far.

The absolute WORST app. We have installed the app, Tried to get it connected to our shop - It says the app isn't installed when we log in to Seel. We have opened multiple support tickets over the last month and gotten ZERO replies or any assistance to resolve this. We really thought this would be great to have on our site but after receiving zero replies to support tickets, zero emails back and zero communication no matter how many times we requested support this is not worth it and is bad business. I am sure after this review gets posted we will either receive a reply here finally or a reply to our multiple support tickets which is unfortunate it would have to take a bad review for them to reply.

goodgood

It's very good.

This app is fantastic. I don't know what we would do without it as a small business. Seal provides our customers with peace of mind during checkout, knowing they are covered in case of any delivery issues. It reassures everyone and saves us the hassle of having to chase up couriers. If you are a small business, you definitely need Seal!

good customer servies

This app is amazing for providing our customers with peace of mind when it comes to returns. As a small business, handling returns can be tough, but this tool has taken that worry off our plate!

Very helpful to increase conversion rate and save money on returned items. Definitely recommend for all sellers.

Taking our review down 2 stars. While we love the idea of their Make It Returnable service, the Seel support is severely lacking. We have messaged multiple times following up on an active support ticket and no response in days.
Also, customers are reporting glitches in their verification process and that it is extremely laborious submitting for returns to execute the coverage they have paid for. It is reflecting negatively on our business. Not sure how much longer we can use this system if it doesn't improve. We hope that it does!