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It’s great to know that loss, damage, theft, and delivery issues are covered without needing to go through a complicated claims process for the customers. Highly recommend adding Worry-Free Purchase!
Integrating Seel into our store has been a game-changer! Offering shipping and return protection has increased customer confidence, leading to higher conversion rates. Our customers love having the option for extra protection, and we love the added trust it brings to our brand.
Wow, thank you so much for the awesome review! It really means a lot to our team to hear that we could deliver the experience you were hoping for. Please know that if there's anything else we can ever do for you, reach out at merchant@seel.com is just an email away. We're grateful to have you as part of the Seel family.
No claim, I plan to uninstall your app, I pay hundreds of dollars every month, but there is no guarantee. No one responded after the sale. I didn't get any reply to my appeal, but I kept withholding money. Terrible.I've written ten emails to support them, and I haven't gotten any response. Their support services are terrible.
Hi,
I'm Henry, the Product Manager at Seel, and I personally want to address your concerns. I'm deeply concerned about your experience and apologize for the frustration you've encountered.
I've checked our support system and am unable to locate the ten emails you mentioned. This is unusual and concerning, as we prioritize responding to all merchant communications. There might be a technical issue preventing us from receiving your emails.
To ensure we can help you immediately:
1. Please email me directly at henry.zhou@seel.com
2. You can also reach our support team at merchant@seel.com
I'd like to understand the specific issues you're facing with claims and payments so we can resolve them promptly. Could you please provide:
- The claim details you're concerned about
- The approximate dates of your previous email attempts
We value your business and take pride in supporting our merchants. I will personally ensure your case receives immediate attention once we establish contact.
Best regards,
Henry
Product Manager, Seel
I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.
Only been using for a short time. Couple of customers did not understand and checked it in error. May be the way displayed on site. Gave myself a one-year trial period to see how it works but no really complaints so far.
Seel has been great for my business. I sell products that aren't really appropriate to return once a customer has used them. For example, if they remove decals from the backing and install them before changing their mind and putting them back on the backing.... Previously customers would try to send those back to me for a refund. There's no way I could sell it to another customer so it would be a loss for me every time that happened. Now with Seel, I've been able to update my return policy so that returns are only available if the customer purchases the Seel Return Protection at checkout. AND, if someone does want to initiate a return, that's work I don't have to do anymore since it goes through Seel.
More than an app. The app works well and as promised. My customers feel very comfortable to buy from us with a return policy, which this app handles without products needing to come back to us.
The app integrates easy with the site (they do all the work) and it works seamlessly. Support is personalized and responsive.
Very happy with how this app has helped my online sales grow.
Merchant support is the worst. Over 4 months for a simple request to be completed/updated after repeated promises and in the end, they never did. But somehow they were quick (less than 4 days) to respond to my email for their removal from my store. If merchant support is this way, I can imagine the customer support and didn't want to take the chance.
Don't recommend it. Wasted a lot of time with this, only to be dropped by them. I had 7k missing in payment refunds in 2022, it would go unnoticed if I didn't do due diligence.
great
