Return Prime:Return & Exchange

Great Potential with Exceptional Support

Return Prime App has been a valuable addition to our website, streamlining various tasks and improving efficiency. While there's room for improvement in some features, the dedicated sales and support team has been exceptional. They've tirelessly worked to find workarounds for our concerns, even when the tech front wasn't fully ready. Overall, we rate it 5 stars as of now However we anticipate further growth and enhancements with future updates.

Edited 1/23/26 - We have been long time users of this app, but will be looking for a change. Support has gone downhill. Documentation is limited at best. Features change without notice despite claims that notifications were sent to the admin. It functions fine for the most part and provides a reasonably good customer experience, but when problems or questions do come up, it has become unbearable.

Still in the final setup phases of this app, but so far fairly happen. I did find that it doesn't integrate perfectly with UPS for automation (auto-approval of requests), but otherwise the customer interface is great and the admin interface is straightforward. The support chat is pretty quick and helpful as well. Looking forward to getting fully up and running.

Added to this, while we run into issues every now and then, the Return Prime CS team is always very quick to address and resolve the issue as quickly as possible. We also no longer utilize UPS and would love to see Return Prime work with FedEx for our return labels so we will be keeping the rating at 4 stars at least until that is available.

Very responsive team member got my work done smoothly, highly recommended

great

Quicker resolution

It was very helpful

Easy way to handle returns and exchange.

Amazing app really lets you customize rules for different returns and exchanges

onboarding was very easy and smooth ,support is grear and dilip was really nice in explaining all the details
thx

great service for on boarding