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Good aspp
The app has added their own shipping rule to our cart and we can't remove it. We have used this platform for over 2 years with ongoing issues. Now uninstalling and moving to another platform.
We regret the inconvenience caused. We've resolved the issue on our end and have reached out to your team, awaiting your response on the same.
We’re committed to ensuring a smooth experience for both you and your customers. For any further assistance, please reach out to our 24/7 chat support or reply to the same email thread.
helpful and resolve issue in no time at all
Excellent experience, fast reply.
Just downloaded to our shop pre-launch. Customer service is phenominal as we are setting up and learning- quick, efficient, available at any time, and real service from real support agents that know the application. Free starter plan allows us to launch and gives us time to analyze customer return behavior and volume before upgrading to the plan that will work best for us post-launch. Not many applications offer this, so I am extremely pleased. Seems to be set up to seamlessly support shops from launch to growth and scaling stages with reasonable subscription pricing beyond the free starter plan.
The App is very good and saves us time. customer support also is very cooperative and helps us a lot to indentify and get the onboarding call done. highly recommend it.
good
Return Prime is a reliable returns and exchanges management app that helps streamline the post-purchase experience for both merchants and customers. The app offers an easy-to-use interface, automation features, and smooth integration with Shopify, making return processing faster and more efficient.
The staff is incredibly knowledgeable, they were able to help me and guide me through all of my questions . 10 out of 10.
We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine.
Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly.
Yes, the app looks nice, but in real use you will constantly run into problems. Fixing those problems takes far too long, which costs us money and frustrates our customers.
I strongly do not recommend this app. It will waste your time and likely lead to negative feedback from your own customers.
