Return Prime:Return & Exchange

The staff is incredibly knowledgeable, they were able to help me and guide me through all of my questions . 10 out of 10.

We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine.

Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly.
Yes, the app looks nice, but in real use you will constantly run into problems. Fixing those problems takes far too long, which costs us money and frustrates our customers.

I strongly do not recommend this app. It will waste your time and likely lead to negative feedback from your own customers.

After searching for a long time for the right returns & exchanges app, I finally found the perfect one.
The customer support is amazing fast, helpful, and always available when needed.
The interface is super clear and easy for customers to navigate, which made a big difference for us.
Definitely the best solution we’ve used on Shopify.

管理画面が英語であることを除けば、日本向けの同種のアプリより格段に低コストで導入でき、かつ、同等以上の機能を持っているので大変おすすめです。
サポートの対応も迅速かつ丁寧で、安心して利用できます。
英語が極端に苦手な場合を除き、多くの場合、満足度が高いアプリと言えます。

it was great experence using this app help a lot with the store. and onboarding team is very skilled help me with proper guidence

Great Experience, Gokwik integrations and features like Return Prime, checkout, and engage all are great for a D2C brand.

Everything works fine with Returns Prime. The system is easy to use and does exactly what it’s supposed to do. Customer service is very responsive — they reply quickly and genuinely help with solving any problems. Overall, a smooth and reliable experience.

Never completed the onboarding process cause their support team is not responsive and doesn't keep to their schedule. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up. Don't have much confidence in them.

How does this app have such high ratings except if they are fake? I've been struggling with it for over year with glitches and especially during the busiest time of year it completely failed. Instead of making the return process easier and hands free, I have been tripling my effort dealing with angry customers that never receive their automated communications and assume they are being ignored. Return App only kept saying they were all sent. This wasn't once or twice, this was with dozens of customers. It has also changed my settings without any notice or authorization several times. I have reached out to support +10 times and they only fix it temporarily while pretending there was never an issue to begin with. Never any price break on days/weeks that it doesn't work, only upselling a higher plan anytime I open the app. Complete waste of time and money.

I am using return prime to automate all the things and return prime's onbording process is very fast and help us with the return and exchange things.