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LOVE THIS APP
I use only this app for my return and exchanges and i love this app and the support is very good
Return Prime delivers a smooth, efficient experience with great support, making it a solid choice
fast response by customer services
One destination to handle all exchanges and returns—super convenient and efficient. The customer support is excellent and always responsive whenever needed.
Special thanks to Madhav from Return Prime—he helped me a lot during the onboarding process and made everything smooth and easy to understand. Highly recommend this platform for anyone looking to streamline returns and exchanges!
Really happy with the support and guidance provided by the team. They helped us set up the return and exchange workflow smoothly and were very responsive during the entire process.
it was very helpful and
Hyelladi helped in resolving my query
This has been the best platform for managing all the returns and exchanges very smoothly.
thank you for the wonderful support
UPDATE: Every single day there is a new issue, please don't waste your time on this portal, its an absolute SCAM! All the reviews must be fake, look at the 1 stars for real reviews.
Worst return portal we’ve used. Would not recommend.
The system charges customers for a return label per item and does not allow multiple items to be returned under one label, which creates unnecessary friction. It also does not allow us to include customer information on labels, which complicates processing on our end.
The biggest issue was reliability. Over several days, customers were purchasing return labels that consistently generated errors. During this time, we were advised it was being worked on, but there was no immediate resolution.
This resulted in a high volume of frustrated customers contacting us, and our team having to manually create return labels, explain the issue, and manage the fallout.
For a tool that is meant to streamline returns, it created significant extra workload and a poor customer experience, with a real risk of losing customer trust.
We understand your concern and appreciate you flagging this. Upon investigation, this issue was traced back to the logistics partner and has now been resolved. We're awaiting your response on the same.
We’re committed to ensuring a smooth experience for both you and your customers. For any further assistance, please reach out to our 24/7 chat support or reply to the same email thread.
Priyanka Adhikari created and resolved our full cycle return and exchange operation. She walked us through each step clearly, flagged a potential problem we hadn't noticed, and made sure everything was working before launching our store. Exactly what professional and top tier support looks like. Thank you again Priyanka
best experience with return and prime
