Return Prime:Return & Exchange

The staff is incredibly knowledgeable, they were able to help me and guide me through all of my questions . 10 out of 10.

We decided to try this app because of its high rating, but unfortunately the service does not match the number of stars at all. In fact, it makes me question whether those ratings are genuine.

Customer support is unreliable. They respond whenever they feel like it—if they respond at all—and the issues are rarely solved properly.
Yes, the app looks nice, but in real use you will constantly run into problems. Fixing those problems takes far too long, which costs us money and frustrates our customers.

I strongly do not recommend this app. It will waste your time and likely lead to negative feedback from your own customers.

After searching for a long time for the right returns & exchanges app, I finally found the perfect one.
The customer support is amazing fast, helpful, and always available when needed.
The interface is super clear and easy for customers to navigate, which made a big difference for us.
Definitely the best solution we’ve used on Shopify.

Thanks Wonder for all his support!

They answered incredibly quickly. All my problem is solved. Thank you for your support.

great app. It met all our needs regarding return requests. Our customers can also use it without any problems.

it was great experence using this app help a lot with the store. and onboarding team is very skilled help me with proper guidence

Great Experience, Gokwik integrations and features like Return Prime, checkout, and engage all are great for a D2C brand.

Everything works fine with Returns Prime. The system is easy to use and does exactly what it’s supposed to do. Customer service is very responsive — they reply quickly and genuinely help with solving any problems. Overall, a smooth and reliable experience.

Never completed the onboarding process cause their support team is not responsive and doesn't keep to their schedule. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up. Don't have much confidence in them.