Return Prime:Return & Exchange

I am not here to talk about the app, I am here to speak on their customer support.
Let you get stuck with any problem these guys will have a hand for you. They are excellent in customer support. They have saved my ship a lot of times when I was sinking. HATS OFF

Best

Moreover, the representative's patience and willingness to go the extra mile were truly remarkable. They guided me through each step of the troubleshooting process, making sure I was comfortable and confident in executing the required actions. This level of personalized attention is a rarity in today's fast-paced world, and it left a lasting impression on me.

ITS REALLY AWESOME SOFTWARE , IT IS VERY VERY EASY TO INSTALL AND MANAGE OUR ALL TYPES OF QUERY . I RECOMMENED TO ALL E COMMERCE OWNERS . THANKS RETRUN PRIME ....

today m instal this app . I like this app its helpful for me . now all our customer do it on time return and exchange. very happy

A very good app, i can say that their support is TOP LEVEL. I really appreciate the help and all the gifs .
100% recomended.

I am using return prime since 6 months almost and there is zero complaint.

Excellent process...!!!!

Keep It Up...!!!!!

Super useful tool! Over the past few months, it has significantly reduced inbound queries related to returns. Beyond that, the tool's comprehensive analytics have provided us with valuable insights into return patterns and reasons. I highly recommend considering this powerful tool.

First day I spent 6 hours trying to set up this app for my business model. I contacted support and they just kept saying "we are here to help", but didn't explain properly what I had to do, only half words. There's not a single tutorial video on the whole youtube or the app, the FAQ section has outdated tutorial with functions that have changed.

Then I booked their expert support where you can have a meeting with them, share your screen and they can explain, I spent 12 minutes waiting in the meeting room and nobody has showed up. Worst experience ever since running my Shopify.

I have installed the app in order to test its features while selecting a return service for my customers. Then, already during the setup guide, the app automatically initiated a customer support chat (I wasn't even asked if I even wanted to talk to anyone yet, I literally just started looking into their app), then followed by sending me an email requesting store access, another email asking to continue the support chat, and then even spamming my phone. After all of that I didn't want to have anything to do with this app anymore, and simply uninstalled it. Seriously, don't push so much, it felt extremely intrusive :/