Return Wise: Return & Exchange

Self-serve returns: exchanges or bonus store credit before a cash refund. Every feature included.

Shoppers open returns themselves — on your store or in Shopify customer accounts — and see an exchange or store credit with an optional bonus before a cash refund. Approve pending returns in one queue; analytics track refund volume, store credit issued, and retention rate. Check any return's status on a tracking timeline. AI drafts return rules from your policy. All of it ships on the Founding plan — stores that install during the founding window keep it for as long as the app stays installed.

• Refund to store credit, with a bonus you set by rule to keep the revenue
• Exchanges for a different size or color, or any product in your store
• Return labels on your own Shippo, EasyPost, or ShipStation account
• Returnless refunds under a value cap — refund without paying return shipping
• Flag repeat returners with risk scores; hold or block returns automatically