ReturnGO Returns & Exchanges

Easy to configure and the live chat support is exceptional. It's been a game-changer for our customer experience with returns, and has also significantly reduced workload for our small customer support team.

A great app and support team.

ReturnGo has made our returns process far more efficient, allowing customers to generate return labels and QR codes easily.

We required additional assistance, and the support team was outstanding – extremely helpful, responsive, and patient throughout, taking the time to ensure everything worked exactly as needed.

Highly recommended.

This returns portal has been a great addition to our website. This is making the return process easier for staff and customers. You can customise it to suit your return process and all of the staff have been really helpful throughout. The aftercare support has been good too and they have been quick to help with any queries/teething issues that we have had. Their email replies to any queries feature detailed step by step instructions so that you can make the changes, meaning that you have a better understanding of how it works. Thank you ReturnGo!

ReturnGO has been a game-changer for our business. The platform is intuitive, reliable, and makes managing returns and exchanges seamless for both our team and our customers. What I appreciate most is how customizable it is - we’ve been able to tailor the return flow to match our policies perfectly.

The customer support team is outstanding - responsive, knowledgeable, and always willing to go the extra mile to make sure everything runs smoothly. It’s rare to find a company that not only provides a great product but also consistently delivers exceptional service.

We thoroughly enjoy using ReturnGO within our Shopify integration for our business. Our Team Members and our Customers find it easy to use, plus our customers can initiate a return on their end, which helps our Team Members process their return quickly and accurately. Thank You So Much, ReturnGO!

Beware if you want to use this for the Amazon MCF integration that ReturnGo are advertising. The MCF integration does not work - full of bugs and errors, and has a severe limitation that it can't support more than one Amazon marketplace at a time. I have contacted support several times and they show zero interest in improving the MCF integration.

The app may work well for other returns types, but not for this.

I have experienced excellent customer service through the chat feature, which allows any issues to be resolved within minutes. I’ve remained loyal to ReturnGo from the beginning, and I am glad I did. They are always improving and evolving to provide better service. Without a doubt, it is the best app for handling returns.

We've had zero problems with this app since we installed in a few years ago. Very easy customer experience for our customers. When we want to make changes to our account or policies or shipping methods, they are happy to jump on a call with you and walk you through it. Mike was extremely helpful when i had to reach out for additional assistance. Would for sure recommend to brands small and larger.

Agent was very helpful. However, there are a few things that, as a store owner, I simply do not understand. Most important to me is that a gift can be exchanged for a credit. in your system, RMAs are set to be sent to the person who ordered the product. There needs to be an optiion for a gift recipient to request an RMA with the RMA being sent to them, not to the the person who sent them the gift. It is quite embarrassing for a giftee to be informed by the gifter that they received an RMA for a return on the gift they sent.

ReturnGO has honestly made a huge difference to our returns process. It was super easy to set up and get running, and the dashboard is really straightforward to use.

The support team has also been amazing, quick to reply, friendly, and always helpful whenever we’ve had a question or needed help with something.

Since we started using it, returns have been way more efficient and less of a headache for our team. It’s saved us a ton of time and made things smoother for our customers too. Definitely recommend it if you’re looking to simplify your returns!