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BEWARE! THEY CANCEL LABELS WHILE ALREADY IN TRANSIT.
I have been a user of this app for about 7 months now. The first few months have gone smoothly. I started this app in hopes to offer my customers more return options such as free returns for exchange/store credit, in hopes that in the long run I will save my business money. What happened was that the app continues to CANCEL return labels that are already in transit which ended up with my customers' return packages being LOST and cost me hundreds of dollars. I tried reaching out to solve this issue and they are trying to blame the postal service instead of taking responsibility for an internal issue, that of which they admitted. This morning I got two more emails from upset customers saying their returns were lost AFTER they had already dropped them off, because Returngo decided to cancel the shipment while in transit. I understand this app has many perks and I truly was enjoying it but if they cannot seem to take responsibility for the financial loss they caused my small business, due to their internal issues. This ended up costing me more money in the long run.
This issue was caused by an error with a third-party carrier. We worked closely with the merchant to investigate and identify the issue, and we also compensated them for the inconvenience, even though the error was not on our side.
Angelo was awesome! Appreciate his clear instructions in resolving our return concerns. Keep it up!
Very convenient app and easy to use and understand.
Support team are always prompt and helpful to identify a solution when experiencing ways to adjust the returns process for us.
Bei Problem super Support Chat
It has lots of useful features, a detailed knowledge base with clear guides, and excellent customer service - support replies fast with helpful explanations.
Nikki from customer service is VERY patient.
very easy and straight forward to use, and customer service are very responsive and helpful.
Excellent support team — they provide very quick responses with detailed and accurate explanations.
It’s a pleasure working with them!
Great support team!
Super professional with high availability and care to every issue.
The app itself very easy and friendly for the usres.
