ReturnGO Returns & Exchanges

This month, we began transitioning from Returnly to ReturnGO. Despite this being a significant undertaking for ReturnGO, they provided us with exceptional customer service, displaying professionalism and care. As for the app itself, we have encountered a few technical difficulties (which is to be expected when migrating to a new app), but their live chat assistance has been invaluable in resolving our issues. So far, so good.

Our company have been using ReturnGo for a few months now, and honestly, we have had nothing to a positive experience with them.

From the very first call where they showed us what they can do, their sales pitch if you like, was not pushy or too much like some of the other companies we called with at the time. Genuine, friendly and honest.

And since, every issue or query we've had they have been quick to help and where they haven't had an answer they've been keen to help and quick to deal with it.

Honestly, I wish there were more companies that were this helpful and easy to work with. Customer Service is exceptional.

For the platform itself, it's great! Easy to use, both front and back end, and accommodates everything we need from it.

The ReturnGo onboarding experience was top notch. Excellent customer service from Junessa and Tali. The service provided and functionality offered is equal to competitors but at a fraction of the price. Happy with our switch, and look forward to staying with ReturnGo for a long time.

This app has been a game-changer for me and has saved me so much time. I used to use the built in Returns Portal with ShipStation, but it did not have the customization options to choose different service levels with USPS, so I was always paying Priority Returns, otherwise customers would receive errors with First Class. Now having the options to do both returns AND exchanges has simplified things so much. This app really has it all - it does take a bit to get set up and understand everything - but once you pass that learning curve it's a very solid app. I couldn't imagine being without it now. As far as Customer Service, I have worked with many people, especially Lian, and they have all been wonderful and extremely helpful!

Great product. Lots of options, rules, if-thens. Love the exchange function for size/color. This has cut our return/exchange request process time in half. Thank you ReturnGo!

For the most part, our team enjoys using ReturnGO. It has streamlined our exchange process and has made issuing labels super easy. Except for a few minor glitches, it works well.

This app is incredible. It's saved our business tons of time and effort as it makes returns and exchanges a breeze. It's one of the core apps to keeping our returns process simple and easy.

The team's assistance was remarkably helpful, competent, and prompt. They scheduled a Zoom call to demonstrate the app's functionalities, guide us on its usage, and discuss the settings, ensuring our staff was properly trained. The app itself is straightforward and user-friendly, and knowing that there's a supportive team backing it gives us peace of mind.

I recently had an issue with the back end and my first chat with support wasn't so helpful but someone reached out to me the next day via email to ensure that I could get my issue resolved (which it now is). I appreciate the attention to customer care they are providing. :)

This app took the place of Return Magic for our company, and it was very easy to train the team on. Customer service is always quick to respond and help out. Also quick to address suggestions. Customer experience seems to be very good from the front end. Any time support is needed they are fast and accurate.