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ReturnGo support is very good. highly rated.
easy to use, makes the pain of returns seamless. the customer support is the BEST the provide prompt support highly recommend
We’ve been using ReturnGo for 2 years, and it has greatly reduced the back and forth with customers by making the returns process much more streamlined. The app has been a big help for our team, and their customer service is very responsive, both when answering questions and when helping set up conditions. A great tool for improving efficiency and the customer experience.
I’m writing this review because the lack of follow-up has been unacceptable.
After completing the demo, I’ve been trying to connect with my rep to move forward with installation, but I haven’t received a response in over two weeks from her. This is time-sensitive, and the lack of communication is extremely disappointing.
We’re very sorry to read your review and take full responsibility for this matter. We’ll investigate why our representative stopped responding, as this does not reflect the level of service we aim to provide.
The go-live process should be straightforward, and we have a dedicated team available daily to support it.
We’ll reach out to you directly to resolve this as quickly as possible and make things right, including appropriate compensation.
Great app, looking for this around 2 years. This app have everything you need in a return portal and costumer service is awesome!
Always very responsive and able to rectify issues speedy. Chris is always a great help
Easy to configure and the live chat support is exceptional. It's been a game-changer for our customer experience with returns, and has also significantly reduced workload for our small customer support team.
A great app and support team.
ReturnGo has made our returns process far more efficient, allowing customers to generate return labels and QR codes easily.
We required additional assistance, and the support team was outstanding – extremely helpful, responsive, and patient throughout, taking the time to ensure everything worked exactly as needed.
Highly recommended.
really helpful chat, always fix any issues we have
This returns portal has been a great addition to our website. This is making the return process easier for staff and customers. You can customise it to suit your return process and all of the staff have been really helpful throughout. The aftercare support has been good too and they have been quick to help with any queries/teething issues that we have had. Their email replies to any queries feature detailed step by step instructions so that you can make the changes, meaning that you have a better understanding of how it works. Thank you ReturnGo!
