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quickly reply from the Chat, problem resolved in 2 mins
Great app, Anthony from customer success is very helpful!
Great Service from Glizelle. Thank you!
Great help, excellent app!
We've been using ReturnGo for nearly 4 years and are very happy with the app. It makes it easier for customers and easy for us to manage the process. The ReturnGo customer service is also very good. Happily recommend to others.
The Support Team at ReturnGO is a MASTERCLASS of exemplary Customer Service. They are very responsive, always helpful and most issues are easily resolved via their Chat system very timely. If any issues need to be escalated or researched, they are very good with follow-up. Their Customer Support model should be an industry standard!
For what it does, the pricing is ridiculous. I have the premium plan and you cannot even close returns automatically, you have to get two addons to do that. So instead of bulk closing returns, you have to go one by one, talk about "automations"...
EDIT: After this review, they enabled the features
Thank you for your valuable feedback. The Premium plan includes all automations, and unfortunately our representative provided you with incorrect information. We sincerely apologize for this mistake.
ReturnGo support is very good. highly rated.
easy to use, makes the pain of returns seamless. the customer support is the BEST the provide prompt support highly recommend
I’m writing this review because the lack of follow-up has been unacceptable.
After completing the demo, I’ve been trying to connect with my rep to move forward with installation, but I haven’t received a response in over two weeks from her. This is time-sensitive, and the lack of communication is extremely disappointing.
We’re very sorry to read your review and take full responsibility for this matter. We’ll investigate why our representative stopped responding, as this does not reflect the level of service we aim to provide.
The go-live process should be straightforward, and we have a dedicated team available daily to support it.
We’ll reach out to you directly to resolve this as quickly as possible and make things right, including appropriate compensation.
