AfterShip Returns & Exchanges

Name: AfterShip Returns & Exchanges
Brand: AfterShip
Rating: 4.7 (1542 reviews)

Precios: Plan gratis disponible. Prueba gratis disponible.
Calificación: 4,7 (1.542)
Desarrollador: AfterShip

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Reduce los costos de devolución y recupera más ingresos con devoluciones y cambios automatizados

AfterShip Returns ayuda a las marcas a reducir los costos de devolución, retener los ingresos y automatizar todo el proceso de devolución. Convierte los reembolsos en cambios o crédito en la tienda para recuperar los ingresos perdidos. Dedica menos tiempo a gestionar las devoluciones con reglas y automatizaciones que se encargan de las aprobaciones, los reembolsos y las actualizaciones en el panel de control. Ofrece a los clientes una experiencia de devolución de marca sencilla que los anime a regresar. Identifica problemas ocultos en los productos y anuncios con análisis integrados para mejorar los productos y reducir las futuras devoluciones.

Conserva los ingresos con ofertas de cambio con incentivos y personalizadas, además de verificaciones de fraude
Reduce los costos operativos con etiquetas con descuento, reglas de devolución inteligentes y automatización
Ofrece una experiencia impecable con el portal de devoluciones de marca y la solución nativa de punto de venta
Identifica patrones ocultos y perfecciona tu estrategia comercial con análisis integrados
Ofrece devoluciones gratis y compensa el costo con Return Care

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Popular en tiendas como la tuya: Ubicadas en Estados Unidos

Idiomas

Inglés, Alemán, Francés, Español, y Italiano

Funciona con

Cuentas de clientes
Shopify POS
Shopify Flow
Panel de control de Shopify
Canada Post
FedEx
Gorgias
UPS
USPS

Categorías

Devoluciones y cambios

Opciones de devolución

Gestión de devoluciones

Devoluciones y garantía - Otros

Precios

Elige el plan que mejor se adapte a tu negocio.

Return Care

Gratis

Funciones

Todas las funciones del plan Premium
Devoluciones financiadas por el comprador
Etiquetas de devolución gestionadas por AfterShip
Reparto de ingresos

Essentials

$19 al mes

o $192 al año con un ahorro del 16%

1,00 USD durante el primer mes. Incluye 20 devoluciones/mes; 0,50 USD por devolución adicional.

Funciones

Etiquetas automáticas en la aplicación
Página de devoluciones de marca
Aprobación automática de devoluciones
Reembolsos y cambios
Reglas de elegibilidad
Análisis de devoluciones

Prueba gratis de 7 día

Premium

$119 al mes

o $1,188 al año con un ahorro del 17%

1,00 USD durante el primer mes. Incluye 100 devoluciones por mes, 1,00 USD por devolución adicional.

Funciones

Todas las funciones del plan Essentials
Flujos de trabajo avanzados
Cambios impulsados por IA
Prevención de fraude
Portal y panel de control para la gestión de garantías
Integraciones prediseñadas

Prueba gratis de 7 día

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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios

Reseñas (1.542)

Calificación general

4,7

Recuentos por nivel de calificación

El 83% de las calificaciones son de 5 estrellas
1,3 mil
El 8% de las calificaciones son de 4 estrellas
122
El 2% de las calificaciones son de 3 estrellas
31
El 1% de las calificaciones son de 2 estrellas
23
El 6% de las calificaciones son de 1 estrellas
86

Todas las reseñas

6 de octubre de 2026

It is on the cheaper price point because it claims to be able to do certain functions when in reality it can't. I've been on multiple calls to ask why a settings function will say you can do certain things, when in reality it won't let you do them. This happened more than once. No change happens after you show them it doesn't make sense either.

Angel Ruche

RAE de Hong Kong (China)

6 meses usando la aplicación

AfterShip respondió 7 de octubre de 2026

Hi Angel Ruche Team,

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to reach out to our team multiple times without getting the resolution you were expecting.

We reviewed your recent conversations with our Support team regarding the Returns & Exchanges feature. Based on our review, the specific workflow you were looking to stop is managed outside of AfterShip, which means our team is unable to control or disable it directly. We understand, however, that this may not have been clear and that the experience was understandably frustrating.

We sincerely apologize for the inconvenience and for not delivering the experience we expect for our merchants. Your feedback is important to us and we’ll certainly take it into consideration.

Our team will also follow up with you via email regarding this concern. We’d be happy to discuss this further and explore possible solutions or ways to help prevent this from happening again.

Thank you again for sharing your feedback and giving us the opportunity to look into this.

2 de octubre de 2026

I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business

Kitty Kabana

Australia

9 días usando la aplicación

AfterShip respondió 6 de octubre de 2026

Hello Team,

We’re sorry to hear about your experience and we completely understand how frustrating it can be when a feature you need isn’t available within the plan you expected. That’s not the experience we want to deliver to our customers.

We’d love the opportunity to help. The return criteria feature you’re looking for can be provided to you and we'd be happy to reach out and offer a demo of our product. This will also give us a chance to better understand your business needs walk you through the available options and help you make the most of AfterShip for your business.

We truly appreciate you sharing your feedback and we hope we can turn your experience around and make your journey with us a much more positive one.

Fecha de modificación: 2 de octubre de 2026

So I just moved from LOOP Returns to Aftership as they are quite a bit cheaper. Bad mistake. Their product is pretty bad and the service is terrible. Each stage they said I could not get what I wanted unless I upgraded. I now have upgraded to their top version. Non of the upgrades work with orders that were placed prior to upgrade - thats an issue. Also simple things like just doing an exchange for another product does not seem to work. I have been trying for 3 weeks to see why and currently the answer is that they need the backend team to check - however the back end team are supposedly on a train or bonding course and hence cannot help. I have asked to speak to management but impossible. I cannot believe who runs this company want good business to suffer - which is what is happening to men customers. I just tried doing a return for store credit - again does not work.

Cotes of London

Estados Unidos

Alrededor de 2 meses usando la aplicación

AfterShip respondió 5 de octubre de 2026

Hi Team,

We’re genuinely sorry to hear about your experience with AfterShip.

We completely understand how frustrating this must have been especially after making the decision to move from another platform.

The difficulties you’ve experienced with existing orders, exchanges, store credits and the time taken to get a resolution are certainly not the experience we want our customers to have. We also understand how frustrating it must have been to feel that you weren’t able to get the right level of support when you needed it.

We’d really like the opportunity to make this right. Our team is reaching out to you directly so we can take ownership of the concerns you’ve raised work with the relevant teams to identify the root cause and help get you to a proper resolution.

We truly appreciate you taking the time to share this feedback.

We’re sorry we haven’t met your expectations so far and we’ll do our best to turn this experience around.