AfterShip Returns & Exchanges

Hi Angel Ruche Team,

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to reach out to our team multiple times without getting the resolution you were expecting.

We reviewed your recent conversations with our Support team regarding the Returns & Exchanges feature. Based on our review, the specific workflow you were looking to stop is managed outside of AfterShip, which means our team is unable to control or disable it directly. We understand, however, that this may not have been clear and that the experience was understandably frustrating.

We sincerely apologize for the inconvenience and for not delivering the experience we expect for our merchants. Your feedback is important to us and we’ll certainly take it into consideration.

Our team will also follow up with you via email regarding this concern. We’d be happy to discuss this further and explore possible solutions or ways to help prevent this from happening again.

Thank you again for sharing your feedback and giving us the opportunity to look into this.

Hello Team,

We’re sorry to hear about your experience and we completely understand how frustrating it can be when a feature you need isn’t available within the plan you expected. That’s not the experience we want to deliver to our customers.

We’d love the opportunity to help. The return criteria feature you’re looking for can be provided to you and we'd be happy to reach out and offer a demo of our product. This will also give us a chance to better understand your business needs walk you through the available options and help you make the most of AfterShip for your business.

We truly appreciate you sharing your feedback and we hope we can turn your experience around and make your journey with us a much more positive one.

Hi Team,

We’re genuinely sorry to hear about your experience with AfterShip.

We completely understand how frustrating this must have been especially after making the decision to move from another platform.

The difficulties you’ve experienced with existing orders, exchanges, store credits and the time taken to get a resolution are certainly not the experience we want our customers to have. We also understand how frustrating it must have been to feel that you weren’t able to get the right level of support when you needed it.

We’d really like the opportunity to make this right. Our team is reaching out to you directly so we can take ownership of the concerns you’ve raised work with the relevant teams to identify the root cause and help get you to a proper resolution.

We truly appreciate you taking the time to share this feedback.

We’re sorry we haven’t met your expectations so far and we’ll do our best to turn this experience around.