AfterShip Returns & Exchanges
パフォーマンス、デザイン、統合性のすべてにおいて、最高水準を満たしています。 新しいウィンドウで開くの詳細を確認する
特集の画像ギャラリー
返品と交換を自動化して返品コストを削減し、より多くの収益を回収します
AfterShip Returns は、ブランドによる返品コストの削減、収益の維持、返品プロセス全体の自動化をサポートします。返金を交換やストアクレジットに転換し、損失した収益を回収できます。ルールと自動化機能がバックエンドで承認、返金、更新を処理するため、返品管理にかかる時間を短縮できます。お客様がリピートしたくなるような、自社ブランドに合わせたシンプルな返品体験を提供します。組み込みの分析機能で商品や出品に潜む問題を特定することで、商品の改善や将来の返品削減に役立てることができます。
- インセンティブ付きのパーソナライズされた交換オファーと不正チェックで収益を維持
- 割引ラベル、スマートな返品ルール、自動化により運用コストを削減
- 自社ブランドの返品ポータルとネイティブ POS ソリューションでシームレスな体験を提供
- 組み込みの分析機能で隠れたパターンを特定し、ビジネス戦略を改善
- 無料返品を提供し、Return Care でコストを相殺
自動翻訳されたテキストを含む
- あなたのストアと同じようなストアに人気
- アメリカに拠点
言語
英語、 ドイツ語、 フランス語、 スペイン語、と イタリア語
このアプリは日本語に翻訳されていません
連携対象システム・アプリ
- お客様アカウント
- Shopify POS
- Shopify Flow
- Shopify管理者ページ
- Canada Post
- FedEx
- Gorgias
- UPS
- USPS
価格設定
ビジネスに最適なプランをお選びください。
Return Care
無料
機能
- Premium のすべての機能
- 購入者負担の返品
- AfterShip が処理する返品ラベル
- レベニューシェア
Essentials
$19 /月
または$192/年で16%お得
初月は $1。月 20 件の返品が含まれます。追加の返品 1 件につき $0.50。
機能
- アプリ内での自動ラベル作成
- 自社ブランドの返品ページ
- 自動返品承認
- 返金と交換
- 要件ルール
- 返品分析
7日間の無料体験
Premium
$119 /月
または$1,188/年で17%お得
初月は $1。月 100 件の返品が含まれます。追加の返品 1 件につき $1
機能
- Essentials のすべての機能
- 高度なワークフロー
- AI を活用した交換
- 不正防止
- 保証管理ポータルとダッシュボード
- 事前構築済みの連携
7日間の無料体験
自動翻訳されたテキストを含む
すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る
レビュー (1,542)
It is on the cheaper price point because it claims to be able to do certain functions when in reality it can't. I've been on multiple calls to ask why a settings function will say you can do certain things, when in reality it won't let you do them. This happened more than once. No change happens after you show them it doesn't make sense either.
Hi Angel Ruche Team,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to reach out to our team multiple times without getting the resolution you were expecting.
We reviewed your recent conversations with our Support team regarding the Returns & Exchanges feature. Based on our review, the specific workflow you were looking to stop is managed outside of AfterShip, which means our team is unable to control or disable it directly. We understand, however, that this may not have been clear and that the experience was understandably frustrating.
We sincerely apologize for the inconvenience and for not delivering the experience we expect for our merchants. Your feedback is important to us and we’ll certainly take it into consideration.
Our team will also follow up with you via email regarding this concern. We’d be happy to discuss this further and explore possible solutions or ways to help prevent this from happening again.
Thank you again for sharing your feedback and giving us the opportunity to look into this.
I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business
Hello Team,
We’re sorry to hear about your experience and we completely understand how frustrating it can be when a feature you need isn’t available within the plan you expected. That’s not the experience we want to deliver to our customers.
We’d love the opportunity to help. The return criteria feature you’re looking for can be provided to you and we'd be happy to reach out and offer a demo of our product. This will also give us a chance to better understand your business needs walk you through the available options and help you make the most of AfterShip for your business.
We truly appreciate you sharing your feedback and we hope we can turn your experience around and make your journey with us a much more positive one.
So I just moved from LOOP Returns to Aftership as they are quite a bit cheaper. Bad mistake. Their product is pretty bad and the service is terrible. Each stage they said I could not get what I wanted unless I upgraded. I now have upgraded to their top version. Non of the upgrades work with orders that were placed prior to upgrade - thats an issue. Also simple things like just doing an exchange for another product does not seem to work. I have been trying for 3 weeks to see why and currently the answer is that they need the backend team to check - however the back end team are supposedly on a train or bonding course and hence cannot help. I have asked to speak to management but impossible. I cannot believe who runs this company want good business to suffer - which is what is happening to men customers. I just tried doing a return for store credit - again does not work.
Hi Team,
We’re genuinely sorry to hear about your experience with AfterShip.
We completely understand how frustrating this must have been especially after making the decision to move from another platform.
The difficulties you’ve experienced with existing orders, exchanges, store credits and the time taken to get a resolution are certainly not the experience we want our customers to have. We also understand how frustrating it must have been to feel that you weren’t able to get the right level of support when you needed it.
We’d really like the opportunity to make this right. Our team is reaching out to you directly so we can take ownership of the concerns you’ve raised work with the relevant teams to identify the root cause and help get you to a proper resolution.
We truly appreciate you taking the time to share this feedback.
We’re sorry we haven’t met your expectations so far and we’ll do our best to turn this experience around.
サポート
アプリのサポートは AfterShip が提供しています。
リソース
公開日
2017年2月28日
特集
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