AfterShip Returns & Exchanges
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Minska returkostnaderna och återvinn mer intäkter med automatiserade returer och byten
AfterShip Returns hjälper varumärken att minska returkostnader, behålla intäkter och automatisera hela returprocessen. Återvinn förlorade intäkter genom att konvertera återbetalningar till byten eller butikskredit. Lägg mindre tid på att hantera returer med hjälp av regler och automatisering som sköter godkännanden, återbetalningar och uppdateringar i bakgrunden. Ge kunderna en enkel, varumärkesanpassad returupplevelse som får dem att komma tillbaka. Identifiera dolda problem med produkter och produktinformation med hjälp av inbyggd analys för att förbättra produkterna och minska antalet framtida returer.
- Behåll intäkter med incitamentsbaserade och personliga byteserbjudanden samt bedrägerikontroller
- Minska driftskostnaderna med rabatterade fraktsedlar, smarta returregler och automatisering
- Leverera en sömlös upplevelse med varumärkesanpassad returportal och inbyggd POS-lösning
- Identifiera dolda mönster och finslipa affärsstrategin med inbyggd analys
- Erbjud fria returer och kompensera för kostnaden med Return Care
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- Populärt i butiker som din
- Baserat i USA
Språk
engelska, tyska, franska, spanska, och italienska
Denna app finns inte översatt till svenska
Fungerar med
- Kundkonton
- Shopify kassasystem
- Shopify Flow
- Shopify-admin
- Canada Post
- FedEx
- Gorgias
- UPS
- USPS
Kategorier
Returalternativ
Priser
Välj den plan som passar ditt företag bäst.
Return Care
Gratis
Funktioner
- Alla Premium-funktioner
- Kundfinansierade returer
- Retursedlar hanteras av AfterShip
- Intäktsdelning
Essentials
$19 /månad
eller $192/år och spara 16 %
1 USD för den första månaden. Inkluderar 20 returer/månad, 0,50 USD per extra retur.
Funktioner
- Automatiska retursedlar i appen
- Varumärkesanpassad retursida
- Automatiskt godkännande av returer
- Återbetalningar och byten
- Regler för returrätt
- Returanalys
Prova gratis i 7 dagar
Premium
$119 /månad
eller $1,188/år och spara 17 %
1 USD för den första månaden. Inkluderar 100 returer per månad, 1 USD per extra retur
Funktioner
- Alla Essentials-funktioner
- Avancerade arbetsflöden
- AI-drivna byten
- Bedrägeriskydd
- Portal och instrumentpanel för garantihantering
- Färdiga integrationer
Prova gratis i 7 dagar
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (1 543)
It is on the cheaper price point because it claims to be able to do certain functions when in reality it can't. I've been on multiple calls to ask why a settings function will say you can do certain things, when in reality it won't let you do them. This happened more than once. No change happens after you show them it doesn't make sense either.
Hi Angel Ruche Team,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to reach out to our team multiple times without getting the resolution you were expecting.
We reviewed your recent conversations with our Support team regarding the Returns & Exchanges feature. Based on our review, the specific workflow you were looking to stop is managed outside of AfterShip, which means our team is unable to control or disable it directly. We understand, however, that this may not have been clear and that the experience was understandably frustrating.
We sincerely apologize for the inconvenience and for not delivering the experience we expect for our merchants. Your feedback is important to us and we’ll certainly take it into consideration.
Our team will also follow up with you via email regarding this concern. We’d be happy to discuss this further and explore possible solutions or ways to help prevent this from happening again.
Thank you again for sharing your feedback and giving us the opportunity to look into this.
I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business
Hello Team,
We’re sorry to hear about your experience and we completely understand how frustrating it can be when a feature you need isn’t available within the plan you expected. That’s not the experience we want to deliver to our customers.
We’d love the opportunity to help. The return criteria feature you’re looking for can be provided to you and we'd be happy to reach out and offer a demo of our product. This will also give us a chance to better understand your business needs walk you through the available options and help you make the most of AfterShip for your business.
We truly appreciate you sharing your feedback and we hope we can turn your experience around and make your journey with us a much more positive one.
So I just moved from LOOP Returns to Aftership as they are quite a bit cheaper. Bad mistake. Their product is pretty bad and the service is terrible. Each stage they said I could not get what I wanted unless I upgraded. I now have upgraded to their top version. Non of the upgrades work with orders that were placed prior to upgrade - thats an issue. Also simple things like just doing an exchange for another product does not seem to work. I have been trying for 3 weeks to see why and currently the answer is that they need the backend team to check - however the back end team are supposedly on a train or bonding course and hence cannot help. I have asked to speak to management but impossible. I cannot believe who runs this company want good business to suffer - which is what is happening to men customers. I just tried doing a return for store credit - again does not work.
Hi Team,
We’re genuinely sorry to hear about your experience with AfterShip.
We completely understand how frustrating this must have been especially after making the decision to move from another platform.
The difficulties you’ve experienced with existing orders, exchanges, store credits and the time taken to get a resolution are certainly not the experience we want our customers to have. We also understand how frustrating it must have been to feel that you weren’t able to get the right level of support when you needed it.
We’d really like the opportunity to make this right. Our team is reaching out to you directly so we can take ownership of the concerns you’ve raised work with the relevant teams to identify the root cause and help get you to a proper resolution.
We truly appreciate you taking the time to share this feedback.
We’re sorry we haven’t met your expectations so far and we’ll do our best to turn this experience around.
Support
Appsupport tillhandahålls av AfterShip.
Resurser
Utvecklare
Lansering
28 februari 2017
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Uppfyller våra högsta standarder för prestanda, design och integrering. Mer information Öppnas i nytt fönster
Uppfyller våra högsta standarder för prestanda, design och integrering. Mer information Öppnas i nytt fönster
