AfterShip Returns & Exchanges
达到我们在性能、设计和集成方面的最高标准。 详细了解 在新窗口中打开
配图图库
通过自动化的退换货服务，降低退货成本并挽回更多收入
AfterShip Returns 帮助品牌降低退货成本、留存收入并自动执行整个退货流程。通过将退款转化为换货或商店抵用金，挽回流失的收入。利用规则和自动化在后台处理审批、退款和更新，减少管理退货的时间。为客户提供简单的品牌专属退货体验，从而吸引他们再次光顾。借助内置分析功能发现隐藏的产品和产品信息问题，从而改善产品并减少未来的退货。
- 通过有激励性且个性化的换货优惠以及欺诈检查留存收入
- 通过折扣标签、智能退货规则和自动化功能降低运营成本
- 借助品牌专属退货门户和原生 POS 解决方案提供无缝体验
- 借助内置分析功能识别潜在模式并优化业务策略
- 提供免费退货服务并通过 Return Care 抵消成本
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语， 德语， 法语， 西班牙语，以及 意大利语
这款应用未翻译成简体中文
适配以下产品：
- 客户账户
- Shopify POS
- Shopify Flow
- Shopify 后台
- Canada Post
- FedEx
- Gorgias
- UPS
- USPS
定价
选择最适合您业务的套餐。
Return Care
免费
特色功能
- 所有 Premium 版功能
- 由购物者承担退货费用
- 由 AfterShip 处理的退货标签
- 收入分成
Essentials
$19 /月
或 $192/年（可节省 16%）
首月 1 美元。包含 20 笔退货/月；每增加一笔退货收取 0.50 美元。
特色功能
- 应用内自动标签
- 品牌专属退货页面
- 自动退货审批
- 退换货
- 适用条件规则
- 退货分析
7 天免费试用
Premium
$119 /月
或 $1,188/年（可节省 17%）
首月 1 美元。包含 100 笔退货/月，每增加一笔退货收取 1 美元
特色功能
- 所有 Essentials 版功能
- 高级工作流
- AI 驱动的换货
- 欺诈预防
- 保修管理门户和控制面板
- 预置集成
7 天免费试用
包含自动翻译的文本
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项
评论 (1,543)
It is on the cheaper price point because it claims to be able to do certain functions when in reality it can't. I've been on multiple calls to ask why a settings function will say you can do certain things, when in reality it won't let you do them. This happened more than once. No change happens after you show them it doesn't make sense either.
Hi Angel Ruche Team,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to reach out to our team multiple times without getting the resolution you were expecting.
We reviewed your recent conversations with our Support team regarding the Returns & Exchanges feature. Based on our review, the specific workflow you were looking to stop is managed outside of AfterShip, which means our team is unable to control or disable it directly. We understand, however, that this may not have been clear and that the experience was understandably frustrating.
We sincerely apologize for the inconvenience and for not delivering the experience we expect for our merchants. Your feedback is important to us and we’ll certainly take it into consideration.
Our team will also follow up with you via email regarding this concern. We’d be happy to discuss this further and explore possible solutions or ways to help prevent this from happening again.
Thank you again for sharing your feedback and giving us the opportunity to look into this.
I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business
Hello Team,
We’re sorry to hear about your experience and we completely understand how frustrating it can be when a feature you need isn’t available within the plan you expected. That’s not the experience we want to deliver to our customers.
We’d love the opportunity to help. The return criteria feature you’re looking for can be provided to you and we'd be happy to reach out and offer a demo of our product. This will also give us a chance to better understand your business needs walk you through the available options and help you make the most of AfterShip for your business.
We truly appreciate you sharing your feedback and we hope we can turn your experience around and make your journey with us a much more positive one.
So I just moved from LOOP Returns to Aftership as they are quite a bit cheaper. Bad mistake. Their product is pretty bad and the service is terrible. Each stage they said I could not get what I wanted unless I upgraded. I now have upgraded to their top version. Non of the upgrades work with orders that were placed prior to upgrade - thats an issue. Also simple things like just doing an exchange for another product does not seem to work. I have been trying for 3 weeks to see why and currently the answer is that they need the backend team to check - however the back end team are supposedly on a train or bonding course and hence cannot help. I have asked to speak to management but impossible. I cannot believe who runs this company want good business to suffer - which is what is happening to men customers. I just tried doing a return for store credit - again does not work.
Hi Team,
We’re genuinely sorry to hear about your experience with AfterShip.
We completely understand how frustrating this must have been especially after making the decision to move from another platform.
The difficulties you’ve experienced with existing orders, exchanges, store credits and the time taken to get a resolution are certainly not the experience we want our customers to have. We also understand how frustrating it must have been to feel that you weren’t able to get the right level of support when you needed it.
We’d really like the opportunity to make this right. Our team is reaching out to you directly so we can take ownership of the concerns you’ve raised work with the relevant teams to identify the root cause and help get you to a proper resolution.
We truly appreciate you taking the time to share this feedback.
We’re sorry we haven’t met your expectations so far and we’ll do our best to turn this experience around.
支持
应用支持由 AfterShip 提供。
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